Sales Manager-Corporate & MICE

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Reporting to the Director of Sales-Corporate & MICE, responsibilities and essential job functions include but are not limited to the following:

• Drive the development of a renewed luxury guest experience from hotel to conservancy.
• Directly managing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• Managing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
• Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
• Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
• Develops, energizes and leads motivated, competent and cohesive Assistant Managers and Sales Coordinators through the implementation of approved Talent and Culture and Sales Programs.
• Entertain existing and potential clients with regularity.
• Provide guidance and direction in the development of segment action plans to achieve total revenue, RevPar Index, Colleague engagement and others).
• Provide guidance in the development of segment action plans
• Responsible for quarterly management of the Sales Incentive Program (if applicable) of the Corporate & MICE segments.
• Identify market trends and new opportunities and implement strategies to address them.
• Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
• Has the responsibility for setting individual Room Revenue/Night Goals (Quota’s).
• Perform any and all other tasks as assigned.

• Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
• Proven experience in sales, preferably in the hospitality industry.
• Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
• Highly energetic with demonstrated exceptional organizational and communication skills.
• Ability to build and maintain relationships with clients.
• Strong organizational and planning skills.
• Experience in City, Resort and remote destination sales
• Experience working in the International market is an asset
• Bachelors Degree and/or Hotel Management Degree is an asset
• Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
• Astute attention to detail
• Excellent communication skills, both written and verbal

Your team and working environment:
Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.