- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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Gurugram, India
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REF3376Q
Customer Care Executive
Region
Accor HQ
Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.
Job description
Role & responsibilities
- To provide the best member experience to existing members by handling incoming calls on the inbound channel.
- Acquire nominations to support sales offices.
- To keep themselves updated with the ongoing changes related to the product knowledge.
Building Contacts
- To Provide members first call resolutions.
- To earn an impressive CSAT score as designed by the Accor Plus Management.
- Responsible for handling escalations within the defined TAT.
Main Complexity/Critical Issue in the job
- On call resolution should be attempted for all member's queries and concerns.
- The influence renewal rate for the members.
Any graduate
Great communication skills
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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