Sales Coordinator

Who We Are

A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Reporting to the Director, International Sales & Sales Manager, responsibilities and essential job functions include but are not limited to the following:

• Ensure prompt and courteous service is extended to both internal and external clients
• Maintain an orderly work environment
• Have a complete understanding and knowledge of hotel’s services and facilities
• Assist with rate loading and passkey generation
• Assist in qualifying group and catering leads, researching space, entering bookings in Opera S&C, completion of banquet event orders and responding to client(s) either personally, or by directing to the appropriate salesperson(s)
• Assist in qualifying leads, and entering acceptances/RFP’s in Lanyon
• Accountability and ownership for weekly, monthly, quarterly and annual reports
• To solicit from and confirm with clients, all information pertaining to the event they are planning, and to organize and distribute all information to departments through memos, banquet event orders and directives
• Conduct client site inspections of the property
• Maintain current sales and promotional literature
• Coordinate with other departments within the hotel to ensure distribution of important information
• Prepare and disseminate month-end reports
• Attend all sales meetings
• Obtain and record group histories
• Provide administrative duties as required by Director of Sales
• Regular sales office reception coverage
• Occasional Saturday office coverage
• Assist with preparation and follow-up of sales trips
• Other duties as assigned

• Post-Secondary education in hospitality management, business administration, or related field preferred.
• Minimum of 2 years of experience in sales or customer service, preferably in luxury hospitality and high-volume environments.
• Excellent communication skills, with the ability to effectively engage guests and corporate clients.
• Proficiency in Microsoft Office Suite and Opera (CRM Software).
• Strong organizational skills to manage high volumes of inquiries, bookings, and administrative tasks efficiently.
• Demonstrated sales acumen with a track record of identifying upselling opportunities and driving revenue growth.
• In-depth understanding of luxury hospitality standards and Toronto's hospitality market.
• Familiarity with the hotel's products, services, amenities, and local attractions.
• Ability to remain calm and focused under pressure.
• Team-oriented mindset with strong collaboration skills.
• Integrity and discretion in handling sensitive guest information.
• Proficiency in additional languages advantageous, especially those commonly spoken by Toronto's diverse population or international travelers.

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.