Sales & Marketing Coordinator

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Sales & Marketing Coordinator

The Sales & Marketing Coordinator is responsible for delivering professional and friendly service to both internal and external customers, handling inquiries, scheduling appointments, and maintaining positive relationships with guests, vendors, and colleagues. Duties include preparing reports, providing administrative support, and ensuring sales promotional materials are up to date. This role involves assisting with account maintenance and adhering to departmental and hotel policies. The coordinator may also be required to perform other duties as assigned, contributing to the overall effectiveness of sales and marketing operations within the organization.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Customer Service and Relationship Management: Consistently offer professional, friendly, and engaging service, ensuring prompt and courteous service to both internal and external customers while maintaining positive relationships with guests, vendors, colleagues, and the global sales network.
• Administrative Support: Assist with general inquiries and onsite inspections, prioritize telephone calls and in-person visitors, schedule appointments, and provide all administrative duties for the Sales & Marketing office, including preparing and disseminating month-end reports.
• Sales and Marketing Support: Ensure all sales promotional literature is current and updated, and assist with the maintenance of accounts, contacts, activities, and business details within appropriate software applications.
• Compliance and Flexibility: Follow departmental policies and procedures, adhere to all safety policies, assist with other responsibilities and duties in the absence of team members or as assigned by the manager, and adhere to all hotel policies and procedures, including flexibility in duties and assignments as needed.

• Experience: Previous experience in the Kingdom of Bahrain within the same role, demonstrating excellent communication skills, both written and verbal in English (Arabic will be an additional asset), strong interpersonal and problem-solving abilities, and a highly responsible & reliable work ethic. Previous sales or administrative experience is preferred.
• Education: University/College degree in a related discipline is an asset.
• Professional Conduct: Ability to focus attention on guest needs, always remaining calm and courteous.
• Technical Proficiency: Computer literate in Microsoft Windows applications and/or relevant computer applications is required.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS