Royal Service Supervisor - Full Time

Would you like to be part of an extraordinary team? Do you want to continue to grow your leadership experience and your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges & enjoy a completive wage + attractive benefits package? As Royal Service Supervisor, you will report to Royal Service Manager and assist them with leading the Royal Service Team.

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
• Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality
• A competitive rate of $31.35 per hour
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Oversee the daily operations of the Royal Service team to ensure a smooth operation and the highest level of guest satisfaction is provided by team
• Liaise with all departments to ensure seamless operations maintaining a close relationship with Concierge, Sales, Catering, Conference Services, Revenue, Housekeeping, Fairmont Gold, Guest Services and Food and Beverage.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Coaches and mentors colleagues. Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Accor Hotels.
• Create, maintain and communicate various standard operating procedures to other departments
• Contribute to hotel revenue targets, guest satisfaction and efficiency goals
• Ensures effective utilization and productivity of all staff through staff planning, hiring, scheduling and adhering to budget parameters.
• Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring guest safety is followed by all hotel staff.

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera Cloud or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Demonstrates a calm and professional manner at all times
   

Your team and working environment:

• Be a part of Forbes Five Star and AAA 5 Diamond hotel, be a member of the finest Front Office team
• Must be flexible in terms of working hours, may include overnights

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS