Royal Service Agent - Telephone Operator

Sofitel Al Hamra Beach Resort

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, front office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To carry out special projects according to given assignments.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
• To carry out any other reasonable duties as assigned by the Front Office Manager