- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Kea Lani - Maui, Wailea-Makena, United States
__jobinformationwidget.freetext.ExternalReference__
REF42345D
Royal Service Agent (Full-time)
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
- Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
- Flexible spending account (FSA)
- 401(k) retirement savings plan and matching program
- Paid Vacation, holidays, personal and sick days
- Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
- Wellness Offerings
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Employee Activities
Job Title: Royal Service Agent (Full-time)
Hourly rate: $27.49
The Royal Service Agent is the heart beat of the hotel operation. They process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent takes ownership of the caller’s request and follows up according to the hotel’s standards. The Royal Service Agent is our guest’s trusted guide, providing accurate information
What you will be doing:
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
- Communicate internal and external guest requests via applicable resort software
- Maintain and monitor the Royal Service software system
- Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
- Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame.
- Maintain excellent communication within the Royal Service department as well as with all other departments.
- Provide guests with in room communication tools and ensure correct set-up.
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Assist Front Office with administrative duties as required
- Take and communicate In Room Dining Orders as needed
- Check work stations for necessary equipment and set up and replenish as needed.
- Ensure that overall cleanliness and maintenance of our resort exceeds expectations.
- Must be able to adhere to the State of Hawaii food handling safety standards.
Your experience and skills include:
- Minimum of one year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service.
- Previous experience in luxury hotel environment desirable.
- Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera)
- Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
- Must be able to speak, read, write and understand the English language.
- Requires good communication skills, both verbal and written.
- Must be able to read and write to facilitate the communication process.
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
- Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
Education
- High School diploma and/or vocational training
- A Degree in Hotel/Hospitality or Tourism is an asset.
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com
Why work for Accor? You can discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
IBIS STYLES LYON SUD VIENNE, CHASSE SUR RHONE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Rejoignez un esprit d’équipe et un hôtel ouvert sur le monde ! Quelle que soit votre expérience, votre motivation sera votre meilleur atout.Nous recherchons pour notre hôtel [Nom de établissement] à
Reference
MAOPM032
Expiry Date
01/01/0001
Salary
Location
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Rooms
Description
Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to
Reference
fc748317-87e6-4904-ac19-dbd4c5fbc973
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with t
Reference
daaeb7c5-9bf8-4a8c-b228-07d6b1b4aad2
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
What you’ll do…. You’ll manage the day to day front office operations of the hotel Lead and inspire your team to ensure a high level of engagement and exceptional individual service style Create an en
Reference
e3d9aa4a-c2ec-48a7-9838-2055b0a8632b
Expiry Date
01/01/0001
Salary
Location
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Pittsburgh
Job Category
Rooms
Description
What You Will Be Doing: Responsible for all PBX and dispatch functions in the hotel including internal and external calls, voicemail, etc.Is an expert in Front Office, Housekeeping, POMEC, In-Room Din
Reference
494efdae-87a1-4517-8f71-6663ff6ba72b
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles , United States
Experience Level
Executive
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
We are looking for a Assistant Housekeeping Manager to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper and will work c
Reference
1f8b40cd-69fd-4190-8156-51b6736382ba
Expiry Date
01/01/0001
Salary
Location
Fairmont Pittsburgh, Pittsburgh, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Pittsburgh
Job Category
Rooms
Description
Room Attendant (Housekeeping) First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Gu
Reference
f7ebc7f2-c048-4904-9fbe-3f54037d56ac
Expiry Date
01/01/0001
Salary
Location
Novotel Rio de Janeiro Barra da Tijuca, Rio de Janeiro, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
• Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, recl
Reference
0e9d6d78-464f-4c74-b9bc-4ca060df0cde
Expiry Date
01/01/0001
Salary
Location
Novotel Rio de Janeiro Barra da Tijuca, Rio de Janeiro, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
• Recepcionar os hóspedes/clientes na chegada ao hotel, abordando-os, retirando bagagens, acompanhando-os ao apartamento, apresentando as instalações e prestando informações gerais sobre a unidade e o
Reference
62853da0-9fee-4b0f-89bd-8f5bfbfcebfb
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio London City East, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
London
Job Category
Rooms
Description
First impressions are everything!As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with u
Reference
4a426a64-9606-4715-9e49-c7a95bd51d84
Expiry Date
01/01/0001