Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Training Strategy & Execution
- Design and implement structured Rooms training programs, including onboarding, service standards, product knowledge, systems usage, and guest experience excellence.
- Align all training initiatives with brand standards, operational priorities, and commercial objectives.
- Conduct a blend of on-the-job training, classroom sessions, and coaching interventions to support learning retention and application.
Business Impact & Performance
- Drive measurable improvements in guest satisfaction scores, service quality, and upselling performance through targeted training initiatives.
- Analyse operational performance and identify skill gaps to recommend and implement training solutions.
- Support Rooms leadership in improving overall departmental performance through capability development.
Learning Culture & Team Development
- Foster a strong service culture by embedding brand values, storytelling, and guest engagement principles into all training activities.
- Provide ongoing coaching and performance feedback to team members and supervisors.
- Develop structured learning pathways for supervisory and future leadership roles.
- Identify high-potential talent in the Rooms departments and support succession planning in collaboration with People Development and People & Culture.
Training Governance & Compliance
- Ensure all team members comply with hygiene, grooming, and service standards requirements.
- Maintain full compliance with local regulations and brand audit standards; ensure continuous audit readiness.
- Deliver mandatory training programs and track completion across all Rooms team members.
Content Development & Continuous Improvement
- Develop, update, and standardize training materials, SOPs, manuals, and checklists in collaboration with Rooms leadership.
- Continuously review and enhance training effectiveness based on feedback, audits, and evolving business needs.
- Implement modern learning approaches, including blended learning and digital training tools where applicable.
Monitoring, Reporting & Analytics
- Track and report on key training metrics, including training hours, participation, assessment results, and completion rates.
- Measure training effectiveness through post-training performance, guest feedback, and operational KPIs.
- Prepare monthly training reports highlighting progress, impact, and areas for improvement.
- Maintain accurate training records, attendance logs, and development tracking for all team members.
Qualifications
Qualifications & Experience
- Diploma or degree in Hospitality Management, Learning & Development, or a related field.
- Minimum 5–7 years’ experience in hotel Rooms operations and/or Learning & Development.
- Proven experience in delivering training within a hospitality environment.
- Strong understanding of service standards, guest experience, and Rooms operations.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong coaching, mentoring, and facilitation capabilities.
- High attention to detail and commitment to service excellence.
- Strong organizational and time-management skills.
- Analytical mindset with the ability to translate training into measurable performance outcomes.
- Proficient in MS Office and familiar with learning management systems (LMS) is an advantage.
- Professional level of English required; additional languages are a plus.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
