Rooms Operations Manager (Temporary)

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Responsibilities and essential job functions include but are not limited to the following: 

• Leads and supports the Rooms Operations team, ensuring goals related to guest satisfaction, productivity, and service are clearly communicated and achieved.
• Fosters a positive, collaborative environment focused on teamwork, accountability, continuous improvement, and service excellence.
• Assists in overseeing Rooms Operations, including Front Office, Housekeeping, and Guest Services.
• Ensures staffing, scheduling, and operational practices align with guest demand and business needs.
• Communicates performance results and provides coaching, support, and recognition to team members.
• Addresses employee concerns proactively and promotes consistent application of property policies and standards.
• Champions the property's service culture and ensures team members consistently meet or exceed hospitality standards.
• Remains accessible and responsive to guests, addressing concerns and service recovery opportunities promptly.
• Reviews guest and employee satisfaction results and implements action plans to improve performance.
• Ensures guest feedback and satisfaction results are communicated and addressed in a timely manner.
• Supports the Front Office Director with Quality Audits and other operational initiatives.
• Ensures effective key control and other required operational programs are maintained.
• Supports efforts to maximize departmental performance while maintaining guest service and quality standards.
• Participates in interviewing, hiring, onboarding, and development of team members.
• Supports employee engagement through regular communication, feedback, coaching, and recognition.
• Ensures disciplinary processes and documentation are handled consistently in accordance with company and property standards.
• Performs operational duties and other responsibilities as needed to support business needs. Create a welcoming environment for all guests and patrons; assure that all guests are acknowledged while in the lobby either verbally or visually (adhering to the 10-5 rule). Maintain a daily log of all guests’ opportunities with corrective action steps.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ Years of previous leadership experience required, preferably in luxury setting
• Previous Opera Cloud Property Management System experience preferred
• Previous experience in handling emergency protocols required
• Computer literate in Microsoft Office applications required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Proven record to coordinate a department to make gains towards targeted GSI, GOP, EEI results
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
• Ability to analyze data and trends and create strategies for improvement

What is in it for you:

• Rate of pay: $75,000 - $82,000 per year
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.