Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
At Hawkwell House, our team reflects Mercure’s spirit of heartfelt service and local discovery, offering a supportive workplace and a guest experience rooted in Oxford’s unique character.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in training sessions provided.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Ensure credit cards are handled properly with related paperwork.
- To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
- Process wake-up calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager/Supervisor
- Ensure meeting spaces are properly set up, maintained, and equipped for all meetings and events
Qualifications
- Previous experience in hospitality, customer service, security, or a similar role
- Good verbal and written communication skills
- Ability to work independently and remain alert during overnight shifts
- Reliable, trustworthy, and professional
- Strong attention to detail
- Ability to handle emergencies calmly and efficiently
- Good problem-solving skills
- Flexible approach to work
- Ability to carry out light maintenance and setup tasks when required
Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Additional languages are a plus
Your team and working environment:
The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
PERKS FOR YOU:
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in the UK and North Ireland
- Friends & Family discounts
- 30% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Cycle-to-work scheme
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Candidates must have the right to work in the UK
