- Full-Time
- Permanent
- RAFFLES
- Administration & Support
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF43071T
Rooms Executive
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.
Primary Responsibilities
Manages Administration and General
- Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
- Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
- Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
- Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Executes Core Tasks of Guest Assistance
- Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
- Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.
Deals with Supplier and Maintains Contracts
- Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
- Handles all appointments and keeps track of diaries assigned.
Seeks Constant Improvement of Quality in Product and Services
- Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
- Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
- Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
- Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
- Contributes to the hotel’s Corporate Social Responsibility efforts.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Minimum Diploma in Hospitality Management.
- Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.
- Prior Front Office experience will be an advantage.
- Excellent communication skills in English and ability to communicate in a second language.
Competencies
- Possesses strong interpersonal skills.
- Ascertains and addresses guest and colleague needs and contributes in the team.
- Motivates individuals and creates and maintains a cohesive team.
- Focuses on work with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, and exercises good judgment.
- Prioritises and organises work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel São Paulo Morumbi, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Administration & Support
Description
Fazer a abertura do caixa, conferindo o movimento diário de dinheiro, cartões, faturas, moedas estrangeiras, comprovantes de depósitos antecipados etc. e realizando os respectivos depósitos, diariamen
Reference
23acc709-1036-4f0a-819e-b31dd79afa2b
Expiry Date
01/01/0001
Salary
Location
Mondrian Ibiza, Ibiza, Spain
Experience Level
Director
Job Schedule
Full-Time
Brands
MONDRIAN
Job type
Permanent
Locations
Ibiza
Job Category
Administration & Support
Description
Job Purpose:As a member of the Executive Team of the assigned hotels, the Area Director of Revenue is responsible for utilizing data sets to drive hotel revenue optimization across the customer segmen
Reference
3da0f7f3-0463-40f6-a695-f1c203ba2afc
Expiry Date
01/01/0001
Salary
Location
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Barcelona
Job Category
Administration & Support
Description
What you’ll doWe are looking for a Personal Assistant to Executive Office to join the pre-opening team at SLS Barcelona. Under the guidance of the General Manager, you will expertly manage the flow of
Reference
f67a6d81-ce52-405a-9010-c9f8f3bfb3df
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Administration & Support
Description
Maintain and update accurate records using the electronic diary, mail and computer databaseOrganize appointments, meetings and conferences which may include collating meeting documents, coordinating v
Reference
d63ae5b6-75e4-4fca-85ee-2d840b89a73a
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Hamburg HafenCity, Hamburg, Germany
Experience Level
Student
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Apprenticeship
Locations
Hamburg
Job Category
Administration & Support
Description
Wie sieht Dein Praktikum aus...Du unterstützt unsere Veranstaltungs- & Konferenzabteilung bei Anfragen und Buchungen für unsere TagungsräumeDu erhältst einen Einblick in die Bereiche Sales & Marketing
Reference
07d5ce28-d6b3-418d-b7c1-bba8871ce792
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Hamburg HafenCity, Hamburg, Germany
Experience Level
Student
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Apprenticeship
Locations
Hamburg
Job Category
Administration & Support
Description
How does your adminstration internship look like...You will assist our events and conference department with enquiries and bookings for our meeting roomsYou will gain an insight into sales and marketi
Reference
5bc32ef0-54b7-44ef-a6a7-342836af578c
Expiry Date
01/01/0001
Salary
Location
Novotel Visakhapatnam Varun Beach, Visakhapatnam, India
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Visakhapatnam
Job Category
Administration & Support
Description
The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality
Reference
bd2a4af4-b552-4564-8cf3-0edcf3dff3a7
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Administration & Support
Description
The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-t
Reference
875c142d-aad8-4488-a9a7-d3a4f1aef97d
Expiry Date
01/01/0001
Salary
Location
Hyde Ibiza, Ibiza, Spain
Experience Level
Student
Job Schedule
Full-Time
Brands
HYDE
Job type
Internship
Locations
Ibiza
Job Category
Administration & Support
Description
What you’ll do…Assist in analyzing market trends and competitor rates to support pricing and revenue strategies.Support the revenue team in monitoring and adjusting room rates and availability across
Reference
e4ff957a-a727-460b-a0aa-42d27c3582b1
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Florence Piazza San Paolino, Florence, Italy
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Florence
Job Category
Administration & Support
Description
COME AS YOU ARE & SHARE YOUR TALENT …I numeri sono la tua vita. In quanto genio della finanza, ti piace che tutto abbia la sua quadratura e controllo. Grazie a te, ogni piccola deviazione è evidente.
Reference
9cd7d99d-93ff-42d0-8b00-ff746786fa5a
Expiry Date
01/01/0001