Rooms Division Manager (parental leave coverage)

Fixed Term Opportunity for Parental Leave Coverage: role available end of April / beginning of May, for 9 months.

Hotel St Moritz is a beautifully appointed 142 room “alpine residence”, idyllically located in Queenstown, with views overlooking Lake Wakatipu to The Remarkables mountain range. We aim to deliver a natural kind of luxury, and embody the spirit of our unique location.

Belong in a place where you can be yourself and love what you do. Join our hotel community and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. 

We are seeking an inspiring Rooms Division Manager to lead our Front Office, Reservations and Housekeeping operations and deliver exceptional guest experiences aligned with MGallery's luxury standards and Heartist culture.

This is a senior leadership role responsible for driving operational excellence, financial performance, and team engagement across the Rooms Division, while acting as a brand ambassador for Hotel St Moritz, MGallery and Accor.

Reporting to the General Manager, the Rooms Division Manager provides strategic and hands-on leadership across Front Office, Reservations and Housekeeping, ensuring seamless guest journeys, strong commercial outcomes, and a high-performing, engaged team.

You will balance operational detail with strategic oversight, ensuring brand standards, compliance, and luxury service expectations are consistently met — while developing future leaders and fostering a culture of belonging.

Key Responsibilities

• Lead Rooms departments operations to deliver exceptional, luxury guest experiences; ensuring areas consistently meet brand standards and NZ legislative obligations

• Drive strong financial performance through effective management of revenue, labour, and controllable costs

• Analyse performance, forecasts, and guest feedback to identify trends and implement improvements

• Recruit, develop, coach, and retain high-performing Rooms leaders and teams

• Champion Accor’s Heartist culture, leadership standards, and service excellence

• Maintain visible, hands-on leadership within operations and guest-facing environments

• Oversee key decision making for our inhouse reservations and leisure groups reservations team

• Maintain strong guest profile and history systems to personalise service delivery and actively manage guest feedback, complaints, and service recovery

• Oversee supplier relationships, contracts, and rooms-related services

• Promote a safe, compliant, and sustainable workplace aligned with Accor’s WHS and ESG commitments

• Act as an Accor ambassador, representing the brand with guests, partners, and stakeholders

You are a confident, commercially astute hospitality leader with a passion for rooms operations and people leadership.

You will bring:

• Proven leadership experience across Front Office, Housekeeping, or Rooms operations, preferably within a luxury environment & in a large Hotel
• Proven experience in budgeting, forecasting, and revenue management
• A hands-on leadership style with strong coaching and mentoring capability & ability to provide operational on the floor support as required
• Excellent communication, stakeholder management, and decision-making skills
• You will need to hold open working rights for New Zealand to be considered for this role.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. 

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaning and laundry allowance
• EAP, well-being and mental health supports available, progressive policies, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.