Rooms Division Manager

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• To ensure through effective management that all services offered in the Rooms are always available, and are carried out with the utmost efficiency and courtesy as per the Rooms Departmental Operations Manual and hotel policies.
• To represent the Rooms Department in the Hotel’s Executive Committee and to be an ambassador of the hotel.
• Liase closely with the Sales Department to ensure the proper market mix to achieve maximum room revenue.
• Offer assistance at any time in the operations and to monitor, highlight and suggest improvements.
• Implement brand standards and philosophy, adapted to local requirements whenever needed.
• Ensure that each Managers of each Front Office and Housekeeping Department plan and implement effective training programs for their respective Heartists conjunction with the Training Manager and Departmental Trainers.
• Meet with Departmental Trainers and the Training Manager to discuss the training requirements and shortcomings.
• Ensure that each Managers of each Front Office and Housekeeping Department maximizes productivity and morale within their respective department, and that they consistently maintain discipline, following hotel guidelines and local legislation.
• Conduct evaluations to each Manager of the department, and to review their general performance, discuss existing performance and area of improvement.
• Interview new potential Heartists in liaison with the Talent & Culture Department.
• Supervise Departmental Orientation Programs for new Managers and Supervisors, to make sure that they understand the policies and procedures of the Hotel.
• Maintain all hotel records and forms as prescribed by local management and policies.
• Ensure that all departmental reports and correspondences are completed punctually and accurately. ·
• Attend the meetings and briefings laid down by the Hotel’s Management and other Departments of the Hotel.
• Set in close conjunction with each Manager of the department an annual operating budget.

• Degree in vocational hospitality or Room Division
• 5 years' Senior Managerial experience with proven track record of success. 
• Competent user of desktop applications and hotel applications
• Languages: fluent in English and an additional language preferable.