FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane. Hike to hidden waterfalls, saviour culinary experiences at restaurants and rooftop bars or engage your senses in captivating art exhibitions and live theatre performances.
Purpose
As the Rooms Division Manager, your key role is to ensure the seamless operation of the Front Office, Housekeeping, and Maintenance departments, all geared toward achieving exceptional guest satisfaction. Your collaborative partnership with the General Manager will be instrumental in driving revenue growth.
This role is a for a 12-month parental leave cover.
Primary Responsibilities
- Champion exceptional customer service standards, ensuring that guests' needs are met promptly and effectively
- Provide support and guidance to Department Heads (where applicable) to enhance the effective management of all team members
- Cultivate an environment of open communication and operational efficiency among departments to ensure the overall financial success of the property
- Maintain a forward-thinking business perspective, actively seeking opportunities to expand and retain owner and guest business within the property
- Lead by example by consistently delivering passionate, knowledgeable, and friendly service to both external and internal guests
- Address issues and challenges proactively, finding innovative solutions to ensure a seamless guest experience
- Coach and mentor team members for their career growth, while leveraging networking and learning opportunities for your own development
Skills & Experience
- Experience as a Rooms Division Manager or department head within Front Office or Housekeeping
- Strong financial acumen and understanding of revenue management
- Ability to adapt to changing circumstances and work well under pressure
- Proficiency in conflict resolution and crisis management
- You foster a can – do approach with impeccable attention to detail and exceptional time management skills
- Flexible availability to accommodate various shifts, including weekends and public holidays as required
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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