1. Full-Time
  2. Permanent
  3. Mama Shelter
  4. Rooms


, Belgrade, Serbia





Global Shared Platform

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

As Rooms Division Manager and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objective: The Rooms Division Manager is responsible for managing the Housekeeping and Front Office operation including but not limited to reception, reservations, concierge and night audit while ensuring room standards are implemented and met.

The Rooms Division Manager reports directly to the General Manager.

Essential Duties and Responsibilities:

  1. Oversees the hotel operations as delegated by the General Manager.  
  2. Collaborates with the executive team to staff for the hotel operation.      
  3. Actively leads, coaches, mentors, develops and encourages excellence from staff team members during daily operations.
  4. Monitors all front office financial operations, including group billing, verifying rates/discount, daily sales reconciliation, petty cash and room inventory controls.
  5. Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
  6. Conducts manager and employee performance evaluations and discipline communications.
  7. Creates and maintains positive guest relationships.
  8. Provides guests with an outstanding experience.
  9. Maintains reservation systems such as Yield Management Systems and Property Management Systems.
  10. Responsible for payroll, daily operations, cost control and schedules.
  11. Assists General Manager and Sales Director with monitoring of the performance of the hotel through analysis of guest satisfaction systems and financial reports.
  12. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
  13. Suggests and implements corrective actions.
  14. Creates an operating environment that assures consistent guest satisfaction. Focuses on providing 100% guest satisfaction.
  15. Understands the government regulations affecting hotel operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations and requirements of any federal, state or local authority.
  16. Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security.
  17. Performs daily room and property inspections.
  18. Performs check ins and check outs.
  19. Performs week-end duties procedures.
  20. Other duties as assigned.


  • Previous experience in a high volume hotel.
  • Excellent computer skills.
  • Competent in Microsoft Excel, Microsoft Word.
  • Very competent in Yield Management Systems, Property Management Systems (YMS), Central Reservation Systems (PMS).
  • Must have the ability to work flexible work hours including evenings and weekends and holidays.
  • Must possess excellent oral and written communication skills.
  • Ability to anticipate needs and wants of guests while balancing business needs of the Company.
  • Ability to work under pressure, prioritize tasks.
  • Passionate and creative.
  • Team Player.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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