- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF43061G
Rooms Controller
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
- Block all VIP & RA rooms 7 days out based on standards set by Raffles and the Front Office Leadership team.
- Block all special requests and long stay guests 7 days out based on standards set by the Front Office Leadership team.
- Ensure all traces and communication tools are in guest reservations to ensure seamless service when guest is on property.
- Ensure close communication with the Housekeeping Department about specials and requests being delivered to rooms which are blocked.
- Review through all group resumes to ensure all areas of Front Desk, Guest Relation, Raffles Service, Raffles Club, Concierge and bell desk are communicated and understood. All information is placed in Opera and communicated to the Assistant Front Office Manager for scheduling.
- Maintain a balanced inventory in all room categories 30 days out. Review again at 10 days, 5 days, and day prior.
- Communicate any potential challenges to Front Desk Manager/Assistant Front Office Manager.
- Comply at all times with Raffles standards and regulations to encourage safe and efficient hotel operations.
- Review Room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Manage the strict safekeeping of guests’ personal data and maintenance of privacy
- Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department
- Respond to queries positively.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Follow department policies, procedures and service standards, including all safety policies
- Maintain a report for Upgrade’s of the day
- Maintain a proper tracking for up sell for the front desk Staff
- Handling all Reception Queries for Telephone operator
- Attend group meeting
PERSONAL ATTRIBUTES
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Fluency in English, secondary language preferred
- Must have the ability to handle a multitude of tasks and Guest requests
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
- Knowledge of Micros-Fidelio Property Management System an asset
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Degree from School for Tourism & Hotel Management
EXPERIENC
- Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont La Hacienda Costa del Sol, San Roque, Spain
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Spain
Job Category
Rooms
Description
As a Bell Attendant at Fairmont La Hacienda, you will be the first and last impression for our valued guests. Your role is crucial in providing exceptional and personalized service from the moment of
Reference
f8418586-3d1d-4772-9828-6845bb534783
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Reference
588f3542-d42d-4a2a-bc2b-604fefcc62d5
Expiry Date
01/01/0001
Salary
Location
ibis budget Huerta De Murcia, Murcia, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Spain
Job Category
Rooms
Description
RecepcionistaLas primeras impresiones lo son todo!Como Recepcionista, cuidarás de los huéspedes desde el momento en que llegan hasta su partida, asegurándote de que tengan una experiencia memorable co
Reference
6aad99ba-43c6-4d9b-a8b4-b7095d1bed6f
Expiry Date
01/01/0001
Salary
Location
MERCURE LYON CENTRE BEAUX-ARTS, LYON
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
L'équipe du Mercure Lyon Centre Beaux-Arts recherche un(e) réceptionniste tournant(e) pour rejoindre l’équipes des Beaux-Artistes ! Si vous êtes à la recherche d’un nouveau challenge basé sur l’expé
Reference
LLZVB344
Expiry Date
01/01/0001
Salary
Location
The Plaza - A Fairmont Managed Hotel, New York, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
New York
Job Category
Rooms
Description
Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-
Reference
339a914a-502e-4549-9d2d-37acde63b425
Expiry Date
01/01/0001
Salary
Location
Movenpick Al Mamzar, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
The RoleUnder the guidance of the Executive Housekeeper and within the limits of the policies, overseas and directs all aspects of the housekeeping department.To demonstrate pride in the workplace wit
Reference
59182541-2468-4558-94af-b02e9fdf9495
Expiry Date
01/01/0001
Salary
Location
ibis Tambore, Barueri, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Barueri
Job Category
Rooms
Description
- Atender os clientes, de acordo com o estilo da marca de atuação; - Prestar informações diversas, de acordo com as necessidades dos hóspedes e práticas essenciais da área; - Zelar pela segurança e
Reference
f2268cee-530b-4e05-aa94-5c3a03740e00
Expiry Date
01/01/0001
Salary
Location
Novotel Goa Panjim, Panaji, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Panaji
Job Category
Rooms
Description
Ensure quality and appropriateness of customer service provided.To maintain Front Office log book and shift reports.Respond to inquiries and resolve problems in an effective manner.Ensure all guests r
Reference
eaf04476-2648-4c89-8403-48376b2b3151
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Montreux Palace, Montreux, Switzerland
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montreux
Job Category
Rooms
Description
Au Fairmont Le Montreux Palace, nous croyons que chaque détail compte pour offrir une expérience inoubliable à nos hôtes. En tant que Femme de Chambre, vous jouez un rôle clé dans la création d’un env
Reference
b2fd33fe-3643-4bab-be98-a43ca2d28f2f
Expiry Date
01/01/0001
Salary
Location
Domaine Reine Margot Paris Issy MGallery Collection, Issy-les-Moulineaux, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Issy-les-Moulineaux
Job Category
Rooms
Description
Nous recherchons notre prochain(e) Femme/Valet de chambre afin de compléter notre équipe du housekeeping pour la période estivale, entre mai et septembre 2025. Parlons de vous : Attentif(ve) aux détai
Reference
c88a2c44-91a3-42c5-8e0a-c48ecb0cde74
Expiry Date
01/01/0001