Revenue Manager

Set amidst the Asian Medical Hub of Mount Elizabeth Hospital, Ibis Singapore Novena is located at the outskirts of Singapore’s city centre. The hotel is a 10-minute walk from the United Square and Velocity Mall. It is a 15-minute drive from the popular Orchard Road and the Central Business District.

Key Responsibilities: 

Close interaction with the hotel’s senior management.

Takes part in determining budget and strategy & is accountable for its implementation.

He/she is responsible for pricing strategy and for optimizing inventory.

Must provide a global perspective on Revenue Management to the whole hotel.

Organization and monitoring of all affairs concerned to the position.

Proper grooming at all times.

Attend trainings as per schedule.

Show fullest cooperation and respect within the team and other departments.

Is aware of the daily activities and has product knowledge of all the hotel facilities

Supports the budgetary process and the yearly strategy.

Devises the yearly budget per segment, per day.

Determines sales strategy.

Determines yearly rate tables for all market segments.

Develops and steers the hotel’s Revenue strategy.

Prepares forecasts and chairs the Revenue meeting

Determines and implements pricing strategies and circulates the recommendations

Nurtures relations with online partners

Updates rates and restrictions throughout all distribution channels

Collects, integrates and studies market and competition data on a daily basis

Produces benchmarking, GDS performance and other reports.

Maintains work systems and tools.

Maintain the revenue reporting system and analyze reservation patterns.

Staying up to date on any software or data management trends.

Be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.

Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes

Provide ongoing market intelligence by monitoring business sources and segments.

Penetrate and saturate prospective and existing customer organizations for effective multi department selling.

Coordinating with the DOSM to pursue new market segments to secure sales and prepare proposals for consideration.

Positive communication of the hotel image to existing and potential customer at all times.

Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.

Report on trends in the industry and local markets.

Attends the hotel’s revenue meetings as scheduled.

Be well groomed to the standards laid down. Insist on the same standard for your employees.

To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.

To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.

To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude

To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.

To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs

Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.

Other duties as assigned.

Carry out any other reasonable task (which may not be stated here) as requested.

The ideal candidate will bring:

• 3 - 5 years of experience in revenue management roles.
• Proven ability to work independently while also thriving in collaborative team environments.
• Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth.
• Proficient in revenue management principles.
• IDeaS Revenue Management Platform experience highly desirable.
• Strong understanding of the distribution landscape, online travel agencies, and emerging market trends.
• A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.
• Being curious and open-minded.

We are:

• Fun and engaging workplace culture

• Comprehensive training provided

• Career progression opportunities within Accor

• Managed Hotel