Retail Manager

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

The Retail Manager role is a full-time management position responsible for all aspects of managing retail stores on property. Accountable to delivering sales plan through effective management/delegation of store and operational tasks. Retail Manager reports to the Director of Retail while supervising sales leadership team and store sales associates.

Building High Performing Teams:

• Attract, hire, develop, train, inspire and retain top talent
• Coach, develop to maximize the success and selling potential of all sales associates
• Set and reinforce clear and aligned expectations, performance, results and accountability with all associates
• Effectively and fairly manage and drive high performance of all associates
• Ensure onboarding and continued training of the associate team
• Positively communicate personal and outlet sales goals (Budget, ADS, UPT, CES) promotions and incentives to team.

        Selling Effectiveness:

• Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives
• Ensure team communication; reinforcing that retail leadership at every level are focused and accountable to selling
• Develop and grow a highly satisfied and loyal customer base through team follow up and accountability
• Develop and drive company selling strategies that will be implemented by the retail leadership team
• Develop shopping experience initiatives
• Implement company selling strategies

Live the Culture:

• Make good, fact-based shopkeeper decisions that keep the store full and abundant
• Build a store environment that is sharply focused on consistently delivering exceptional shopping experiences
• Lead consistent focus on delivering engaging customer experiences
• Promote the culture of colleague recognition
• Build a team that works well together based on the needs of the division

Operational Excellence:

• Direct inventory management activities
• Proactive Outlet Operation Execution (Business Preparation, Management Coverage, Communication)
• Accountability of all outlet financials – Labor management, Control Costs -Food Cost, Beverage Cost, COS, All Operating Expenses
• Execute updated floor sets and product change over in outlets based on needs of the business and seasonal periods.
• Act as manager on duty, when scheduled, to address customer service, vendor  concerns, maintenance issues,
• Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiatives
• Accountability of all policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations
• Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment

• 3+ Years Retail Sales Management Experience
• Must be fluent in Excel, Word, Power Point, Publisher, POS
• Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
• Proven ability to drive sales results through a strong level of business acumen
• Demonstrated success in talent development/management
• Strong communication skills and ability to foster a customer focused selling culture
• Availability for varied weekly shifts including weekend, closing and peak shifts

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS