Restaurant Supervisor

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

PURPOSE OF POSITION

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

KEY ROLES & RESPONSIBILITIES

• Supervise and oversee the operation/section to maintain LQA service standards.
• To ensure that guests receive the attention and service they require.
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
• Ensures that an effective link is maintained between kitchen and service areas.
• Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.
• Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
• In absence of a Manager or Assistant Manager takes responsibility of operational issues.
• Monitor quality of food and beverage products in every order.
• Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
• Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
• Updating and presenting daily outlet specific financial reports
• Check on employees’ discipline, grooming standards and punctuality
• Check on guests’ satisfaction levels and properly handle feedback and follow-up
• Perform opening and closing duties as assigned.
• Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees
• Assist in employees’ development, counselling and resolving staff conflict.
• Report any complaints, incidents or any other irregularities to Management.
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. 
• Help minimize   waste,   minimize   breakages   and   mishandling   of   supplies   and equipment’s.
• Practices Sustainability guidelines in the outlet as directed by the management.
• Carry out light cleaning and maintenance of the pantry area.
• Monitor quality of food and beverage products in every order.
• Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.
• To motivate, coach and project a positive attitude at all times.
• Help manage employee’s performance appraisals and performance logs.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.
• Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.
• Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.
• Courteous and helpful to colleagues and guests
• Experienced in all aspects of restaurants service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with solid motivational and teamwork skills
• Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
• Able to perform all the tasks accurately and efficiently

QUALIFICATIONS

• Hotel Restaurant Management graduate

EXPERIENCE

• Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment
• Knowledgeable in food and beverage service standards and up-selling skills
• High awareness on maintaining 5-star standards
• Knowledgeable on Micros and Opera system and Cashiering process

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates