- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
__jobinformationwidget.freetext.LocationText__
Raffles Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF44137Y
Restaurant Supervisor
Region
Luxury & Lifestyle
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
KEY ROLES & RESPONSIBILITIES
- Supervise and oversee the operation/section to maintain LQA service standards.
- To ensure that guests receive the attention and service they require.
- Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
- Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
- Ensures that an effective link is maintained between kitchen and service areas.
- Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.
- Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
- In absence of a Manager or Assistant Manager takes responsibility of operational issues.
- Monitor quality of food and beverage products in every order.
- Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
- Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
- Updating and presenting daily outlet specific financial reports
- Check on employees’ discipline, grooming standards and punctuality
- Check on guests’ satisfaction levels and properly handle feedback and follow-up
- Perform opening and closing duties as assigned.
- Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees
- Assist in employees’ development, counselling and resolving staff conflict.
- Report any complaints, incidents or any other irregularities to Management.
- Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.
- Help minimize waste, minimize breakages and mishandling of supplies and equipment’s.
- Practices Sustainability guidelines in the outlet as directed by the management.
- Carry out light cleaning and maintenance of the pantry area.
- Monitor quality of food and beverage products in every order.
- Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.
- To motivate, coach and project a positive attitude at all times.
- Help manage employee’s performance appraisals and performance logs.
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
- Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.
- Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.
- Courteous and helpful to colleagues and guests
- Experienced in all aspects of restaurants service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
- Able to perform all the tasks accurately and efficiently
QUALIFICATIONS
- Hotel Restaurant Management graduate
EXPERIENCE
- Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment
- Knowledgeable in food and beverage service standards and up-selling skills
- High awareness on maintaining 5-star standards
- Knowledgeable on Micros and Opera system and Cashiering process
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont Stores, Ottawa, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Ottawa
Job Category
Food & Beverage
Description
Reporting to the Banquet Leadership Team, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceAssist
Reference
e8bcd47a-a8b7-4d35-9c46-f394d034db6f
Expiry Date
01/01/0001
Salary
Location
Novotel Bristol Centre, Bristol, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Bristol
Job Category
Food & Beverage
Description
We are looking for a new Kitchen Porter to joint the kitchen team at the Novotel Bristol Centre.Ensure all kitchens are kept clean and tidy according to current Health & Hygiene regulations.Ensure cor
Reference
00a5401e-5084-4976-9200-101167cf0631
Expiry Date
01/01/0001
Salary
Location
Fairmont Copley Plaza Boston, Boston, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Boston
Job Category
Food & Beverage
Description
You provide outstanding service to guests ordering through In-Room dining. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative
Reference
6749280b-e7fd-4eb5-9682-3f8763d2bc7f
Expiry Date
01/01/0001
Salary
Location
Le Royal Monceau - Raffles Paris, Paris, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Paris
Job Category
Food & Beverage
Description
Au sein du Bar Long, en tant que qu'Assistant Directeur (H/F) vous travaillerez en étroite collaboration avec notre équipe de service pour garantir un service impeccable et personnalisé, tout en veill
Reference
c9dbf4a7-f915-4dd5-af08-83f4dc4a809c
Expiry Date
01/01/0001
Salary
Location
The Plaza - A Fairmont Managed Hotel, New York, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
New York
Job Category
Food & Beverage
Description
Reporting to the Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following: Compensation: $30.65 – $40.87 Hourly RateConsistently offer profess
Reference
8cfab05b-5033-4662-8b38-e426c7c5dd81
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Food & Beverage
Description
Görevleriniz neler olacak?Misafirlerimizin geldikleri anda kendilerini hoş karşılanmış hissetmelerini sağlamak.Her zaman gülümseyerek onlara yardım elini uzatmak.Bir Bellboy olarak, otele ve işinize o
Reference
f5ff9c72-220d-49b8-9a31-8b4ccb1bc338
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Duesseldorf Das Tour, Düsseldorf, Germany
Experience Level
Executive
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Graduate Job
Locations
Düsseldorf
Job Category
Food & Beverage
Description
Wie schaut dein Arbeitstag aus …Du machst die Einsatzplanung, führst das Team und unterstützt deine Kollegen bei ihrer EntwicklungDu sorgst dafür, dass unsere Gäste nicht nur satt, sondern auch glückl
Reference
06f9cfaf-8594-4bf5-b02c-986a078af6da
Expiry Date
01/01/0001
Salary
Location
SOFITEL AGADIR ROYAL BAY RESORT, Agadir, Morocco
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Agadir
Job Category
Food & Beverage
Description
Main Duties:Maintain complete knowledge of:Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress codeRestaurant reservation pr
Reference
a1f252bf-d247-4c5e-b02e-1dea50f94a2b
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Nice, Nice, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Nice
Job Category
Food & Beverage
Description
Vous souhaitez faire l’ouverture de notre Mama Shelter NICE ?LA MISSION Central dans les Mama, le bar est un lieu de vie important pour nos clients. Ils doivent être entre de bonnes mains avec vous �
Reference
f59d7e80-faa3-4fd1-8064-db363236deda
Expiry Date
01/01/0001
Salary
Location
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Food & Beverage
Description
Main Duties:To ensure that the monthly forecasted food and beverage revenue figures are achieved for the outlet.To strictly adhere to the established operating expenses and that all costs are controll
Reference
3b74baa6-fd55-4ada-ab20-544c64f6b996
Expiry Date
01/01/0001