Conference Team Leader

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an Ambassador for Sofitel Auckland Viaduct Harbour as a Permanent Full Time - Conference Team Leader. 

The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team. 

YOUR PURPOSE: You are a curator of excellence, meticulously designing and executing seamless events that embody sophistication, precision and unforgettable hospitality.

Location: 21 Viaduct Harbour Avenue, Auckland CBD

Hours per week: 40

Wage: $27.68 per hour

Night Allowance of 1.25 of ordinary rate if ordinary hours fall between 00:00 to 05:00

Our Ambassador will be:

• To be accountable on a shift basis for the operations of the food and beverage outlets through effective people skills. To support revenue initiatives, maintain cost control and provide ‘Total Customer Satisfaction’. A ‘hands on’ approach is required as is to work as part of a team to provide efficient food and beverage service.
• Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.
• Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
• Supervision of the conference and other outlets areas and activities when needed.
• Assist with event preparation.
• Assist with the complete setup and breakdown of the banquet area.
• Ensure all mis-en-place is completed prior to guests arriving.
• Maintain composure in a fast paced environment.
• Excellent time management and the ability to prioritize tasks.
• Provide food and beverage service to customers, maximising every opportunity to increase sales per person.
• Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards.
• Observing liquor and other laws and regulations.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the hotel’s Food Safety Plan.
• Liaise with Conferencing sales team and Reservations for specialised catering as required.
• Utilise event-forecasting spreadsheets relevant to the department.
• Assist the F&B Duty Manager set up systems to protect and maintain control of F&B service equipment, correctly recording breakages and carry our regular stock takes.
• Assist the F&B Duty Manager set up and maintain a weekly cleaning schedule for the outlets to achieve the highest possible hygiene and cleaning standards.
• Ensure staff is competent in dining menu and wine list knowledge and can maximise sales to guests.
• Ensure all revenues for the day are accounted for with daily summary being completed to ‘balance’ daily activity.
• Any other reasonable request within your range of competence as required by your Supervisor or Management.

• Minimum 18 months experience in a similar role, preferably including 5 star experience.
• At least 1 year in a leadership role in a 5 star luxury hotel or similar
• Holds a Bachelors degree of higher in Hospitality Management and/or Event Management
• An understanding of luxury guest expectations and desire to meet these expectations.
• Attention to detail
• Good understanding of Microsoft Office and Photoshop applications
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills, English essential
• Hours worked according to the demands of the business and as per employment agreement.

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary Meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program