Restaurant Sales and Operations Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

As the Restaurant Sales and Operations Manager at Fairmont Hotels and Resorts, you will play a pivotal role in delivering an exceptional dining experience that reflects our luxury brand. This role combines strategic leadership with operational excellence to drive sales, enhance guest satisfaction, and ensure the smooth running of our restaurant.

Key Responsibilities:

1. Operations Management:

• Oversee daily restaurant operations to ensure a seamless and high-quality dining experience.
• Implement and enforce Fairmont's standards and procedures to maintain service excellence.
• Manage inventory, control stock levels, and ensure the efficient use of resources to minimize waste and optimize profitability.

2. Sales and Revenue Generation:

• Develop and execute strategic sales plans to drive revenue growth and meet or exceed financial targets.
• Analyze sales reports and market trends to identify opportunities for increasing revenue and enhancing guest experiences.
• Collaborate with the marketing team to design and execute promotional campaigns and special events.

3. Staff Management:

• Recruit, train, and mentor staff to uphold Fairmont’s service standards and foster a positive work environment.
• Conduct regular performance evaluations and provide ongoing coaching to enhance staff performance and engagement.
• Schedule staff shifts and manage labor costs to align with operational needs and budget.

4. Guest Service:

• Ensure the delivery of exceptional guest service, in line with Fairmont’s luxury standards, by monitoring service quality and addressing any issues promptly.
• Handle guest feedback and complaints professionally to resolve issues and improve satisfaction.
• Create a welcoming and memorable dining experience that aligns with the Fairmont brand values.

5. Financial Management:

• Monitor and manage the restaurant’s financial performance, including budgeting, forecasting, and cost control.
• Review financial reports and implement measures to improve profitability and operational efficiency.
• Ensure accurate financial reporting and adherence to budgetary guidelines.

6. Compliance and Safety:

• Ensure compliance with health, safety, and sanitation regulations in accordance with Fairmont’s standards.
• Conduct regular inspections to maintain cleanliness and safety standards.
• Maintain accurate documentation for regulatory compliance and internal audits.

7. Administrative Duties:

• Prepare detailed reports on sales, labor, and inventory for review by senior management.
• Manage relationships with vendors and negotiate contracts for supplies and services.
• Coordinate with other departments to support overall hotel operations and guest satisfaction.

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience: Minimum of 5 years of experience in restaurant management, with a proven track record in sales and operations within a luxury or high-end environment.
• Skills:
  • Exceptional leadership and team management capabilities.
  • Superior customer service and communication skills, with the ability to deliver an exceptional guest experience.
  • Strong financial acumen and experience in budgeting and cost control.
  • Proficiency in restaurant management software and POS systems.
  • In-depth knowledge of health and safety regulations.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.