- Full-Time
- Permanent
- 21C MUSEUM HOTELS
- Food & Beverage
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21c Museum Hotel Durham, Durham, United States
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REF62015G
Restaurant Manager
Region
Luxury & Lifestyle
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Reports To: Food & Beverage Director
Supervises: 20 to 40 Front of House Teammates
General Purpose: The Restaurant Manager manages the restaurant's daily operations, including the selection, development, and performance management of FOH teammates. In addition, they oversee the inventory and ordering of food and supplies, optimize profits, and ensure that guests are satisfied with their dining experience.
Specific Responsibilities:
- Ensures the highest and most efficient level of service the guest expects.
- Ensures the restaurant is staffed sufficiently for each meal period.
- Works to keep staff morale high.
- Rolls up sleeves and willing to 'get dirty' to keep standards high, or to cut staff where possible and save the restaurant money.
- Train, train, and train staff some more. Give verbal and written quizzes often.
- Ensures all employees are following service standards.
- Identifies ways to operate more efficiently, cut costs, and drive revenue.
- Ensure cleanliness (of staff, restaurant).
- Creates a total awareness of in-house VIPs and reviews names with staff members during pre-service meetings.
- Constantly seeks improvement in self, staff, and the company.
- Cultivates a following of regulars.
- Reports to work on time and ready to work scheduled shifts.
- Maintains a positive, friendly attitude with staff & guests.
- Maintains a clean, orderly appearance in the restaurant service area.
- Ensures proper uniforms/dress for all staff.
- Assists/executes all tasks as assigned by the General Manager.
- Screens all potential staff members before an interview with F&B Director.
- Leads training program for all new hires.
- Implements training policies and schedules for new hires.
- Keeps all training documents up to date and accessible.
- Communicate the status of re-training needs for new hires and other teammates to the rest of the FOH team.
- Implements and administers employee reward program (contests & gift cards).
- Interview potential employees/hiring.
- Maintains and enforces steps of service protocols and standards of service.
- Completes new hire paperwork to be given to HR.
- Completes and submits Personnel Action Forms for all teammate gains/losses/status changes
- Reviews and approves time clock activity
- Attends daily and weekly meetings as required.
- Competent with Windows-based computers and Microsoft Office and familiar with industry-standard software.
- Demonstrates enthusiasm for all things 21c.
- Must pass a background check.
Education /Formal Training:
- Some college education.
Experience:
- Two to four years in a high volume, high-quality restaurant operation.
- Minimum of one year of management/supervisory experience.
- Previous job in a restaurant line position.
- Strong F&B knowledge acquired through a combination of education, work, and pure curiosity
Travel Requirements
- Minimal Travel
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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