Company Description
Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.
Job Description
As a Restaurant Hostess with Fairmont Ajman, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere through your exceptional hospitality and personalized service. With your excellent communication skills and fluency in Russian and English, you will ensure guests feel welcomed, valued, and well cared for from the moment they arrive. You will play an important role in creating memorable dining experiences while upholding the highest standards of Fairmont service excellence.
Key Responsibilities
- Welcome guests warmly and professionally upon arrival, creating a positive first impression.
- Manage restaurant reservations, walk-in guests, and seating arrangements efficiently.
- Escort guests to their tables and present menus in accordance with restaurant service standards.
- Communicate effectively with guests in Russian and English, assisting with enquiries and providing menu information.
- Handle telephone calls, reservation requests, and guest enquiries promptly and courteously.
- Maintain accurate reservation records and coordinate table allocations to optimize restaurant capacity.
- Liaise closely with the restaurant service team to ensure smooth seating arrangements and efficient guest flow.
- Be knowledgeable about the restaurant's menu, promotions, operating hours, facilities, and hotel offerings.
- Identify guest preferences and special occasions, ensuring personalized service and attention to detail.
- Handle guest feedback, requests, and complaints professionally, escalating concerns to the restaurant management when necessary.
- Ensure the restaurant entrance, hostess station, and surrounding areas are clean, organized, and welcoming at all times.
- Maintain awareness of VIP guests, regular patrons, and special dining arrangements.
- Assist in promoting the hotel's restaurants, events, and Food & Beverage offerings.
- Follow all hotel policies, service standards, grooming guidelines, and operational procedures.
- Demonstrate the Fairmont values and Heartist culture through genuine hospitality and teamwork.
- Perform any other reasonable duties assigned by the Restaurant Manager or Assistant Outlet Manager.
Qualifications
- Previous experience as a Restaurant Hostess or in a guest-facing hospitality role, preferably within a luxury hotel or fine-dining environment.
- Fluency in Russian and English is essential, with excellent verbal communication skills in both languages.
- Strong interpersonal and guest engagement skills.
- Good knowledge of restaurant reservation systems and basic computer operations.
- Professional appearance and excellent grooming standards.
- Knowledge of food and beverage operations is an advantage.
- Ability to handle multiple tasks and remain composed in a fast-paced environment.
- Flexible to work shifts, weekends, and public holidays.
Additional Information
What is in it for you:
- Comprehensive medical coverage as per company policy.
- Enjoy meals on duty.
- All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
- Enjoy special discounts at our restaurants and outlets.
- Benefit from a wide range of learning opportunities and development programs through our Academy.
- Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
- Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
