Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
We're looking for a dynamic and results-driven Outlet Manager to lead operations at our establishment in Mumbai, India. As an Outlet Manager, you will be the driving force behind our outlet's success, overseeing all aspects of daily operations while maintaining exceptional service standards and profitability. You will manage a diverse team, ensure customer satisfaction, and implement strategic initiatives that drive business growth. This role offers an exciting opportunity to showcase your leadership capabilities, operational expertise, and passion for delivering outstanding experiences.
**Business Performance & Strategic Planning**
- Develop and manage outlet budgets, reviewing revenue and expenditure forecasts on a monthly basis
- Analyze month-end reports and identify deviations from business plan goals with transparency and precision
- Participate in management meetings to review progress toward business objectives and contribute to annual business planning
- Design, implement, and measure profit enhancement programs in collaboration with kitchen and marketing departments
- Prepare and submit comprehensive post-promotion reports to senior management upon completion of promotional activities
- Implement and maintain control measures to ensure food and beverage costs, productivity, labor costs, and operating supply expenses align with budget targets
**Outlet Operations & Team Leadership**
- Conduct daily departmental briefings to ensure all team members receive pertinent information and understand their responsibilities
- Supervise team members to ensure assigned tasks are completed on time and in accordance with departmental standards and company policies
- Build and maintain strong relationships with guests and regular patrons, personalizing service by remembering individual preferences and names
- Handle guest complaints and comments with tact, efficiency, and empathy to ensure customer satisfaction
- Manage all administrative work related to cashier and bar operations while ensuring compliance with company policies
- Maintain departmental communication logbooks and keep notice boards updated with relevant information
- Monitor equipment supply levels and stock inventory to prevent shortages that could impact operations or guest experience
- Conduct regular inspections of the outlet and back-of-house areas to ensure compliance with sanitation and hygiene regulations
- Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel services
- Ensure health, safety, and security procedures are properly implemented and maintained throughout the outlet
- Attend all briefings, meetings, and training sessions as assigned by management
- Perform thorough handovers and communicate critical information to incoming shifts
- Provide support to other food and beverage outlets during peak periods or as required by management
Qualifications
**Education & Certifications**
- Hotel Management degree or equivalent qualification
- Food and Beverage certification or specialized training (preferred)
**Experience**
- Minimum 2 years of relevant experience in an outlet management or similar supervisory capacity within hospitality or food and beverage operations
**Required Skills & Competencies**
- Proficient in MS Excel, Word, and PowerPoint
- Excellent written, verbal, and interpersonal communication skills in English
- Strong financial acumen with demonstrated ability to manage budgets and analyze financial performance
- Proven inventory and cost control management capabilities
- Exceptional customer service and relationship-building skills
- Team leadership and staff training abilities
- Problem-solving and conflict resolution skills
- Detail-oriented with strong organizational and time management capabilities
- Analytical mindset with ability to interpret data and metrics
- Proficiency in performance review and staff development
**Preferred Qualifications**
- Proficiency in local languages or multilingual abilities
- Experience with point-of-sale (POS) systems and restaurant management software
- Knowledge of health, safety, and food sanitation regulations
- Experience in staff recruitment and onboarding processes
- Demonstrated track record of achieving or exceeding business targets
**Personal Attributes**
- Professional demeanor with high ethical standards
- Resilient and adaptable approach to changing business environments
- Collaborative mindset with ability to work effectively across departments
- Motivational leadership style that inspires team performance
- Decisive decision-making capabilities combined with transparency
- Genuine passion for delivering exceptional customer experiences
