Restaurant & Bar Service Manager

Our mission at Mercure London Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

The Restaurant & Bar Service Manager oversees the day-to-day operations of the dining area and bar within our Marco's New York Italian Restaurant. This role requires a combination of hospitality, leadership, and business management skills. Here's an overview of the key responsibilities and skills associated with this position:

- Customer Service: Ensuring excellent customer service by maintaining high standards of hospitality, cleanliness, and efficiency. Handling customer inquiries, complaints, and special requests promptly and professionally to ensure customer satisfaction.

- Bar Management: Overseeing the bar area, including inventory management, ordering supplies, maintaining stock levels, and ensuring compliance with alcohol service laws and regulations. Developing and updating drink menus, training bartenders on cocktail recipes and techniques, and monitoring bartending standards.

- Dining Room Management: Managing the dining room layout, seating arrangements, and flow of service to optimize efficiency and customer satisfaction. Monitoring table turnover and reservations to maximize revenue and minimize wait times.

- Inventory Control: Managing inventory levels of food, beverages, and supplies to minimize waste and control costs. Conducting regular inventory counts, tracking usage and waste, and implementing strategies to reduce shrinkage.

- Financial Management: Developing and managing budgets for the restaurant and bar operations, monitoring expenses, and implementing cost-control measures to maximize profitability. Analyzing sales data and trends to identify opportunities for revenue growth.

- Menu Planning and Development: Collaborating with chefs and kitchen staff to create and update menus that reflect seasonal ingredients, customer preferences, and the restaurant's concept. Monitoring menu performance and making adjustments as needed to optimize sales and profitability.

- Staff Management: Hiring, training, scheduling, and supervising servers, bartenders, hosts, and other front-of-house staff. Ensuring that all employees understand their roles and responsibilities and providing ongoing support and guidance.

- Health and Safety Compliance: Ensuring compliance with health and safety regulations, including food safety standards, sanitation guidelines, and workplace safety laws. Conducting regular inspections and training staff on proper safety procedures.

- Leadership and Communication: Providing strong leadership and direction to the service team, fostering a positive work environment, and promoting effective communication and teamwork. Leading by example and demonstrating professionalism and integrity in all interactions.

Overall, the Restaurant & Bar Service Manager plays a critical role in ensuring the success of the front-of-house operations, including delivering exceptional customer experiences, driving revenue growth, and maintaining high standards of quality and service within Mercure London Bridge Hotel and Marco's New York Italian Restaurant.

• 2+ years of leadership experience in a related position
• Strong knowledge of operations
• Advanced knowledge of the principles and practices within the food and beverage industry
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.
• Excellent communication skills both verbal and written
• Ability to train and develop leaders
• Ability to budget and forecast
• Extensive Food and Wine background
• Excellent people skills
• Ability to work with a diverse staff
• Ability to coordinate special events

What do you get from us?

• Salary starting at £36,000 (annual salary)
•  Attractive Bonus Scheme
• Service Charge 
• Pension Scheme
• Private Medical Insurance
• Training & Development 
• Additional holidays with service 
• International Development Opportunities 
• And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;

Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.