Residences Assistant Manager

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Role Summary

The Assistant Residence Manager supports the Residence Manager in overseeing daily operations, ensuring compliance with governing documents, corporate policies, and regulatory standards. This role manages vendor relationships, coordinates contract negotiations, and ensures adherence to financial and insurance requirements. Responsible for financial oversight, the Assistant Residence Manager conducts audits, reconciles budgets, and analyzes financial data to support strategic decision-making. Additionally, they handle resident services by processing work orders, overseeing move-in/move-out procedures, and organizing community events to enhance engagement. They also facilitate Board communications, preparing meeting packets, transcribing minutes, and managing resident outreach through newsletters and digital updates. Acting as a key liaison between homeowners, vendors, and Board members, the Assistant Residence Manager ensures seamless operations, fosters a well-maintained living environment, and provides proactive leadership in the Manager’s absence

What you'll be doing: 

• Regulatory Compliance & Governance – Enforce association governing documents, including CC&Rs, Bylaws, and State Statutes, ensuring adherence to corporate and regulatory standards. Draft and track non-compliance notices, address homeowner inquiries with timely policy-aligned resolutions, and maintain proactive communication to foster community engagement.
• Vendor & Contract Management – Manage vendor relationships, collaborate on contract specifications, oversee contractor insurance compliance, and ensure transparency in financial records. Source and negotiate vendor contracts to optimize service quality and cost efficiency while coordinating with project managers and engineering teams for contract adherence and timely project execution.
• Financial Oversight & Reporting – Conduct monthly financial audits, reconcile budgets, identify variances, and ensure fiscal stability. Analyze financial data to support strategic decision-making and present financial and operational reports to assist Board directives and long-term planning.
• Operations & Resident Services – Process and track work orders from inspections and resident requests, ensuring efficient maintenance procedures. Oversee move-in/move-out processes, including scheduling, deposit handling, insurance verification, and damage assessments. Plan and coordinate community events per Board directives to enhance resident engagement.
• Board & Stakeholder Communication – Prepare and distribute Board meeting packets, transcribe minutes, and ensure compliance with governance procedures. Manage association communications, including newsletters, email blasts, and website content, to keep residents informed.
• Leadership & Operational Support – Ensure seamless management in the General Manager’s absence by staying informed on key issues and proactively addressing concerns. Handle incoming calls and appointment requests, resolving issues efficiently while keeping leadership updated on critical matters. Liaising information between the residents and hotel management.
• Project Coordination – Work with engineers and project managers to oversee contract adherence, budget compliance, and timely project execution. Ensure projects meet Board approvals and align with community needs.
• Homeowner Relations – Address resident inquiries, provide policy-aligned resolutions, and maintain proactive communication to encourage compliance and engagement.
• Compliance Monitoring – Implement a systematic process for monitoring and resolving violations by drafting and tracking non-compliance notices.
• Event Planning & Community Engagement – Organize and execute community events in alignment with Board directives, enhancing resident interaction and satisfaction.
• Emergency Preparedness – Assist in developing and implementing emergency response plans, ensuring resident safety and compliance with regulatory requirements.

Your experience and skills include:

• Minimum of 3 years’ experience in with Residential Properties
• Solid computer skills
• Strong organizational skills
• Excellent attention to detail
• Financial Oversight Experience (Budgeting, Invoicing, Billing)
• State and Local Regulatory Compliance experience
• Positive, outgoing and professional attitude with a passion for service
• Effectively prioritize and execute tasks, demands and timelines
• Critical thinker and problem solver

What is in it for you: 

• Salary Range: $75,000 - $80,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS