Reservations Team Leader

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

• Salary - £ 15.04/hour
• Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
• Talent gym access
• Stylish and functional uniform provided
• Delicious complimentary meals on duty prepared by our creative chefs
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

If you feel you are the right candidate for the role as our Reservations Team Leader, please click ‘apply’ now! We’d love to hear from you!

• To present a professional, friendly and efficient impression of the Hotel at all times
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To complete corporate RFPs following the hotel guidelines, monitor company production, send report to management.
• Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction.
• Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.
• Ensure your team offers a quality reservation service to all customers and that clients receive a rapid response to all requests
• Carry out revenue management; i.e. maximise turnover of the department based on the occupancy rate and the average price of the rooms.
• Organise and take part in internal training for Front Office and Reservation employees
• Organise the rota for the reservation department.
• To take pride in doing the job well, and to be a keen and motivated member of the Reservations & Sales Team.

• Previous experience in hospitality is required.
• Must have experience working in both Reception & Reservations.
• Show have experience working with Opera. 
• Positive & can do attitude. 
• Flexible. 
• Customer Service.
• Positive problem solving approach.
• Time-Keeping.
• Organized.
• Multi-tasking.
• Able to work under pressure.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf