- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Amman, Amman, Jordan
__jobinformationwidget.freetext.ExternalReference__
REF33057H
Reservations Supervisor
Region
Luxury & Lifestyle
Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.
- Proficient in English (verbal & written) essential and consistently offer professional, friendly and engaging service.
- Book and enter room reservation requests using the Property Management System.
- Enter rooming lists while ensuring accuracy, as required.
- Update reservations ensuring a flawless check in and check out process.
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
- Liaise with Sales and other departments as required.
- Answer telephone and email inquiries in a timely manner.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- To monitor Reservations calls.
- Liaise with Reservations Director for inventory.
- Process reservations by mail, telephone, e-mail, fax and Trust System.
- Process reservations from sales offices, other hotel departments and travel agents.
- Knowledge of available room types, as well their location and layout.
- Knowledge the selling status, rates and benefits of all packages.
- Knowledge of hotel facilities.
- Handling guest special requests, preferred room type, offering smoking or non-smoking room.
- Offering Hotel Policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy.
- Communicate with other departments for VIP guests & groups, or any special requests to be arranged by other departments.
- Co-ordinate airport pickups and other transportation or excursion requests.
- Knowledge of contracted policies with other companies.
- Reporting to the Reservation Director for all reservation requests, or any new information should be known.
- Handling reservation filing procedures.
- Prepare daily reservation file, to be delivered to the Front Desk.
- Prepare needed reports for monthly forecasting.
- Prepare needed monthly run down reports, to follow up the definite & tentative future business with Travel Agents and any other reservation channel.
- Follow up on the CRS system and any other OTA’s system (Rating, opening and closing the dates, rates & room types).
- Follow up on the fully booked dates and over booked dates.
- Follow up on reservations agent daily work.
- Up selling individual & group requests.
- Handle groups rooming list with timing, rating and payment method.
- Reporting to the Assistant, Revenue Manager for any difficult situation.
- Shares knowledge and skills with other colleagues.
- Other duties as assigned.
- A strong focus on customer service.
- Prior experience in 5 stars hotel in reservation.
- Excellent communication skills: fluency in English is required, can understand and fluently speak in Arabic.
- Be able to work shifts, weekends and public holidays.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
New York, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
The Brand Content and Social Media Manager will develop the strategy and create content that strengthens the Raffles positioning of enchanted glamour and legendary service on all channels. Reporting t
Reference
87d486bc-54ae-4d25-9d12-adbd28b98e82
Expiry Date
01/01/0001
Salary
Location
Mövenpick Resort Kuredhivaru Maldives, Noonu Atoll, Maldives
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Noonu Atoll
Job Category
Sales & Marketing
Description
Sales & Marketing Coordinator is responsible for supporting the senior managers in sales and marketing activities in line with the annual sales and marketing plan, to achieve and exceed budget in exec
Reference
82ecfc19-5bd1-4cd9-a858-f376d35b7f79
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The Cluster Senior Sales Manager (Meetings and Venues) is responsible for the delivery of budgeted meetings and venue revenue in Hotel main F&B Outlets, ensuring cross selling and maximum penetration
Reference
9a7bf8c9-8dcb-403f-be06-6eecc52f1ec6
Expiry Date
01/01/0001
Salary
Location
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The Cluster Digital Marketing Manager is responsible for developing and executing comprehensive digital marketing strategies that drive brand awareness, guest engagement, and revenue growth for the ho
Reference
4a8b959e-6fcb-4246-a5fe-fe5bad3f2a87
Expiry Date
01/01/0001
Salary
Location
, Panama City, Panama
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Panama City
Job Category
Sales & Marketing
Description
The Marketing Assistant supports the Marketing Department and is responsible to assist the Marketing & Communications Manager and / or the Marketing Coordinator to develop, implement, monitor and eval
Reference
79e7af6f-62c0-4080-b9f9-de41b1d4d0c1
Expiry Date
01/01/0001
Salary
Location
Fairmont Grand Del Mar, San Diego, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Diego
Job Category
Sales & Marketing
Description
Rate of Pay: $23.34/hourAs a coordinator you will be responsible for providing clerical and administrative support to the Managers and further ensure department goals are met by providing administrati
Reference
721dcecf-c198-4b43-884a-3117294958da
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, Istanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
Job Description: Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging ser
Reference
f5f2f0e6-12c4-4c5f-b899-a57269ccb947
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
San Francisco
Job Category
Sales & Marketing
Description
What you will be doing: Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, en
Reference
37250371-a567-490f-b823-d9b09287c489
Expiry Date
01/01/0001
Salary
Location
Novotel Dubai Al Barsha, Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Prior to preparing an offer, ensure that all necessary information about the event is obtained either from account manager or client directly. Prepares offer letters according to guest requirements an
Reference
d651a401-0203-40b7-9919-a246ce587df4
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
The Digital Marketing Project Coordinator will report directly to the Digital Marketing Project Manager and the Vice President Digital of Orient Express.MissionThe main mission is to support the coord
Reference
9e49e509-f1a3-46c7-a733-1db37ebbd305
Expiry Date
01/01/0001