- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
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Pullman New Delhi Aerocity, New Delhi, India
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REF90469V
Reservations Manager
Region
MEA SPAC
Located in the trendiest new destination in the capital, Pullman & Novotel New Delhi Aerocity is the perfect mix of luxury and convenience. With close proximity to the Indira Gandhi International Airport and drivable distance to the prominent business hubs of Gurgaon and New Delhi, this complex property offers unparalleled accessibility. Business travellers will, in particular, appreciate the convenience of avoiding Delhi’s infamous rush hour. Pullman & Novotel New Delhi Aerocity further offers state-of-the-art 13 meeting rooms, one of the largest ballrooms in the Delhi NCR region, a picturesque courtyard and much more. It also houses six key restaurants - modern European-Indian restaurant PLUCK, Pan Asian restaurant HONK, multi-cuisine restaurant Food Exchange and 24/7 cafe delicatessen Cafe PLUCK. If you want to go for a drinks or two after a hectic day, our lux-lounge PLING is the place for you. And if you are in the mood to loosen your tie after a full day of work, our modern bar QUOIN will be just perfect.
We are seeking a dynamic and customer-focused Reservations Manager to join our team in New Delhi, India. As the Reservations Manager, you will play a crucial role in overseeing and optimizing our hotel's reservation processes, ensuring exceptional guest experiences from the first point of contact.
- Lead and manage the reservations team, providing guidance, training, and support to ensure efficient operations and high-quality customer service
- Oversee all reservation channels, including phone, email, website, and third-party platforms, to maximize occupancy and revenue
- Develop and implement strategies to increase bookings and improve the overall reservation experience
- Monitor and analyze reservation trends, preparing regular reports and forecasts for management
- Collaborate with other departments to ensure seamless communication regarding guest requirements and special requests
- Manage and resolve complex reservation inquiries, changes, and cancellations
- Stay up-to-date with industry trends and competitor offerings to maintain a competitive edge
- Ensure compliance with hotel policies, procedures, and data protection regulations
- Implement and maintain quality control measures for the reservation process
- Coordinate with the sales and marketing teams to support promotional activities and package offerings
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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