Contact Center Reservation Agent – Thai Speaking

We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. 

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

Responsibilities:
 

• Answer all incoming calls in a friendly, energetic, and efficient manner.

• Obtain the necessary information from guests to input reservations.

• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.

• Providing solutions and recommendations

• Offering a personalized and customized reservations experience

• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.

• E mails handling for Reservations and Customer service activities

• Other related duties could be assigned as needed

• The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.

• Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.

• Effective in following and achieving department sales goals.

• Computer literate in Microsoft Window applications required.

• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.

• Strong interpersonal and problem-solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast-paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Flexible working hours.  

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.

• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS