Marketing Communication Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Presenting marketing performance updates at monthly meetings, highlighting ROI, insights, and opportunities for new activity in response to business trends.
• Collaborating with the Director of Sales and Marketing, General Manager, and Commercial Team to integrate marketing and communications strategies across departments.
• Maintaining and strengthening relationships with external agencies, partners, and brand representatives to ensure alignment with Fairmont and Accor standards.
• Oversee in co-ordination with the Digital Marketing Manager, update the resort’s digital presence, ensuring website, email, and social media platforms reflect brand standards, current content, and strategic messaging.
• Managing and optimising databases and CRM systems for all business segments, including golf, spa, rooms, and F&B, to drive targeted communication and guest engagement.
• Acting as the brand champion, ensuring all marketing materials, imagery, and communications adhere to Fairmont’s global identity standards.
• Leading the design and production of marketing collateral, both digital and print, to support guest acquisition and retention.
• Coordinating with Fairmont and Accor regional marketing teams to implement brand campaigns locally.
• Building and maintaining relationships with local, regional, and national media across travel, lifestyle, business, and leisure sectors.
• Developing and distributing press releases, coordinating media visits, and acting as spokesperson when required.
• Identifying and executing PR opportunities, partnerships, and community initiatives that align with the Fairmont brand and promote resort awareness.
• Monitoring media coverage, evaluating results, and circulating relevant stories internally.
• Coordinating and supporting resort events, including weddings, corporate launches, and trade exhibitions, ensuring consistent branding and communication.
• Organizing and promoting in-house events such as wedding fairs and F&B activations.
• Developing and maintaining local partnerships and community initiatives that enhance brand reputation and drive positive PR exposure.
• Representing the resort at trade shows, media events, and relevant exhibitions to explore new opportunities.
• Compiling monthly marketing performance reports, highlighting activity, spend, ROI, and key learnings.
• Monitoring campaign effectiveness, adjusting plans to maximise impact and return on investment.
• Supporting and collaborating with all departments to ensure marketing initiatives drive revenue and guest engagement.
• Mentoring, training, and guiding marketing team members and colleagues to build skills and foster a guest-focused culture.

• Bachelor’s degree in Marketing, Communication, Public Relations, Business Administration, or a related field

• Minimum 1–3 years of experience in Marketing Communication, preferably within the hospitality or hotel industry

• Strong knowledge of hotel branding, digital marketing, social media management, and content creation

• Proven experience in handling media relations, advertising, promotions, and marketing campaigns

• Excellent communication skills, both written and verbal, in English (additional languages are an advantage)

• Strong leadership and interpersonal skills with the ability to collaborate across departments

• Creative, detail-oriented, and able to manage multiple projects under tight deadlines

• Proficient in marketing tools, social media platforms, and basic design or content management systems

• Strong analytical skills with the ability to monitor campaign performance and ROI

• Good budgeting, negotiation, and vendor management skills

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.