Reservations Manager

Work your Way to Kirikiriroa, Aotearoa, (Hamilton, New Zealand) joining a vibrant team of Hotel professionals in the heart of the Waikato.

As the Hotels Reservations Manager, you will oversee Reservations for the following hotels:

Novotel Tainui Hamilton:  4.5-star 217 room comfort at Novotel Hamilton Tainui hotel, in the city centre. Start your day fresh with breakfast from the buffet in the light-filled restaurant or on the terrace adjacent to the Waikato River. 

ibis Tainui Hamilton: is your gateway to the Waikato region commanding a unique location on the banks of the Waikato River. Offering 126 well appointed rooms with city or river views, modern conference facilities and restaurant with balcony and views perfect for al fresco dining.

We are seeking a highly skilled and experienced Reservations Manager to join our Reservations team. As a Reservations Manager you will play a key role in overseeing the responsibility of the reservations function for both hotels (343 rooms) and ensure the accurate positioning of the hotel in terms of occupancy and room availability. 

Keys duties include, but are not limited to the following:

• Close liaison with the Revenue Manager
• Provide effective support to the team to enable them to provide effective and efficient services.
• Collaborative attitude and willingness to work with other departments to ensure a seamless guest experience.
• Flexibility in handling varying reservation demands, dealing with last-minute changes, and adapting to a fast-paced environment. 

• 2+ years of supervisory and/or management experience in the Reservations team of a hotel of similar size.  
• You are high energy and can keep your team (and yourself) motivated.
• Your guest service skills are excellent.
• You have strong experience in leading teams.
• You have keen knowledge of hotel systems including Opera and other PMS systems.
• Excellent written and verbal communication skills

Benefits and Perks

• Worldwide accommodation and food & beverage discounts for you, your family and friends
• Extensive employee benefits & special rates with our partnership brands
• Recognition including a complimentary hotel stay on each anniversary
• Training and career development opportunities

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.