JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Sales & Marketing

__jobinformationwidget.freetext.LocationText__

Raffles Doha, Doha, Qatar

__jobinformationwidget.freetext.ExternalReference__

REF37453M

Reservations and Royal Services Agent

Region

Luxury & Lifestyle



Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 


Job Description

Position Summary:

 

The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.

 

Key Responsibilities:

  • Reservations Management:

    • Process and manage hotel room reservations efficiently and accurately.
    • Ensure all reservation details are correctly entered into the system.
    • Respond to guest inquiries regarding room availability, rates, and amenities.
    • Upsell hotel services and amenities to maximize revenue.
  • Guest Services:

    • Provide personalized assistance to guests before, during, and after their stay.
    • Handle special requests and VIP arrangements to ensure a memorable guest experience.
    • Address guest concerns and resolve issues promptly and professionally.
    • Coordinate with other departments to fulfill guest needs and requests.
  • Communication:

    • Maintain clear and effective communication with guests via phone, email, and in-person interactions.
    • Provide information about hotel facilities, services, and local attractions.
    • Collaborate with the Front Office and other departments to ensure seamless guest experiences.
  • Administration:

    • Maintain accurate records of guest interactions and transactions.
    • Prepare reports on reservations, occupancy, and guest feedback.
    • Assist in the preparation of promotional materials and packages.

Qualifications

Qualifications:

  • Previous experience in reservations, guest services, or a similar role in the hospitality industry.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends and holidays.
  • Fluency in English; additional languages are a plus.

Personal Attributes:

  • High level of professionalism and integrity.
  • Customer-focused with a warm and welcoming demeanor.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Adaptability to a fast-paced and dynamic environment.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Search

Browse Jobs