- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Raffles Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF37453M
Reservations and Royal Services Agent
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Position Summary:
The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.
Key Responsibilities:
Reservations Management:
- Process and manage hotel room reservations efficiently and accurately.
- Ensure all reservation details are correctly entered into the system.
- Respond to guest inquiries regarding room availability, rates, and amenities.
- Upsell hotel services and amenities to maximize revenue.
Guest Services:
- Provide personalized assistance to guests before, during, and after their stay.
- Handle special requests and VIP arrangements to ensure a memorable guest experience.
- Address guest concerns and resolve issues promptly and professionally.
- Coordinate with other departments to fulfill guest needs and requests.
Communication:
- Maintain clear and effective communication with guests via phone, email, and in-person interactions.
- Provide information about hotel facilities, services, and local attractions.
- Collaborate with the Front Office and other departments to ensure seamless guest experiences.
Administration:
- Maintain accurate records of guest interactions and transactions.
- Prepare reports on reservations, occupancy, and guest feedback.
- Assist in the preparation of promotional materials and packages.
Qualifications:
- Previous experience in reservations, guest services, or a similar role in the hospitality industry.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; additional languages are a plus.
Personal Attributes:
- High level of professionalism and integrity.
- Customer-focused with a warm and welcoming demeanor.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Adaptability to a fast-paced and dynamic environment.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mövenpick Dead Sea Jordan, Dead Sea, Jordan
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dead Sea
Job Category
Sales & Marketing
Description
Job ResponsibilitiesPlan and execute all digital marketing campaigns, including SEO/SEM, email marketing, social media, and display advertising campaigns.Develop, implement, and manage digital marketi
Reference
53c4b470-9600-43c4-b7eb-b0800d735e9c
Expiry Date
01/01/0001
Salary
Location
Mövenpick Dead Sea Jordan, Dead Sea, Jordan
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dead Sea
Job Category
Sales & Marketing
Description
As a Meetings & Events Sales Executive, your primary responsibilities will include:Provide efficient, friendly and professional service to all clientsCompleting the sales process to the highest standa
Reference
3656d0a8-8fd8-4f91-a0a5-30d9037c150d
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON ROME, Rome, Italy
Experience Level
Executive
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Temporary
Locations
Rome
Job Category
Sales & Marketing
Description
We are looking for a maternity cover experienced PR & Brand Manager to join our team and play a crucial part in keeping The Hoxton Rome as one of our most coveted and successful properties even after
Reference
cb2fd910-2348-42c7-87d5-fd6c2b5ae604
Expiry Date
01/01/0001
Salary
Location
NOVOTEL GOA PANJIM, Panaji, India
Experience Level
Director
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Panaji
Job Category
Sales & Marketing
Description
Sales & Marketing PlanningResponsible for the establishment of both annual and monthly sales objectives in coordination with the Organization’s Strategic plan.Develop or participate with the Managemen
Reference
274f1d3b-e74b-405b-8ba9-ce513db76128
Expiry Date
01/01/0001
Salary
Location
Grand Plaza Mövenpick Media City, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Meeting and Events CoordinatorAs a Meeting and Events Coordinator, you will be responsible for planning, organizing, and executing a range of events and meetings. You will work closely with clients, v
Reference
86f49295-9678-4078-b57f-80e2da29868d
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery, Doha, Qatar
Experience Level
Executive
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships a
Reference
372f8be4-5f58-4b85-b143-11a8a9474930
Expiry Date
01/01/0001
Salary
Location
MAMA SHELTER MAMA SHELTER DUBAI BUSINESS BAY, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Would you like to do the opening of our Mama Shelter Dubai? 🏨THE MISSION?Are you passionate about numbers and strategic decision-making? As a Revenue Manager, you’ll play a pivotal role in optimizing
Reference
ba462781-39d2-421e-bd86-5361de799826
Expiry Date
01/01/0001
Salary
Location
Raffles Bali, South Kuta, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Temporary
Locations
South Kuta
Job Category
Sales & Marketing
Description
Be fully conversant with the brand, its standards and its DNA (visual and written communication, product, service, distribution e.g. brand Packages) Manage brand compliance for the hotel to grow the e
Reference
eacb6154-6e23-4d6f-b609-488d48456ea1
Expiry Date
01/01/0001
Salary
Location
Mondrian Singapore Duxton, Singapore
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
The Food & Beverage Sales & Event Manager is responsible for driving food and beverage sales through the planning and execution of events. The incumbent is key duties include identifying and pursuing
Reference
7f006ab8-1499-48e6-ba83-1ced50342d9f
Expiry Date
01/01/0001
Salary
Location
Bangkok, Thailand
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bangkok
Job Category
Sales & Marketing
Description
ABOUT THE ROLEThe Digital Content Manager Asia is responsible for overseeing the creation and distribution of all digital content for Asia Premium Midscale and Economy Brands.His/her aim is to ensure
Reference
3c9208c4-d223-4c8e-9339-a6614483613f
Expiry Date
01/01/0001