- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Raffles Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF37453M
Reservations and Royal Services Agent
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Position Summary:
The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.
Key Responsibilities:
Reservations Management:
- Process and manage hotel room reservations efficiently and accurately.
- Ensure all reservation details are correctly entered into the system.
- Respond to guest inquiries regarding room availability, rates, and amenities.
- Upsell hotel services and amenities to maximize revenue.
Guest Services:
- Provide personalized assistance to guests before, during, and after their stay.
- Handle special requests and VIP arrangements to ensure a memorable guest experience.
- Address guest concerns and resolve issues promptly and professionally.
- Coordinate with other departments to fulfill guest needs and requests.
Communication:
- Maintain clear and effective communication with guests via phone, email, and in-person interactions.
- Provide information about hotel facilities, services, and local attractions.
- Collaborate with the Front Office and other departments to ensure seamless guest experiences.
Administration:
- Maintain accurate records of guest interactions and transactions.
- Prepare reports on reservations, occupancy, and guest feedback.
- Assist in the preparation of promotional materials and packages.
Qualifications:
- Previous experience in reservations, guest services, or a similar role in the hospitality industry.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in English; additional languages are a plus.
Personal Attributes:
- High level of professionalism and integrity.
- Customer-focused with a warm and welcoming demeanor.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Adaptability to a fast-paced and dynamic environment.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
IBIS STYLES STYLE MYSURU, Mysuru, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Mysuru
Job Category
Sales & Marketing
Description
Sales ManagerAchieve daily targeted number of sales calls with effectivenessDevelop business leads for the Hotel on a weekly basisPrepare monthly list of accounts to penetrate for the following monthP
Reference
26703b2a-c96c-4174-bc38-05a1b183b49b
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Sales & Marketing
Description
We are home to events that matter. As a Conference Services & Catering Manager, you will become our event representative's guide to book, plan, and assist with the execution of their special events f
Reference
49e6da2d-6ca1-4761-b3a5-f36977ebfe28
Expiry Date
01/01/0001
Salary
Location
Raffles Boston, Boston, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Boston
Job Category
Sales & Marketing
Description
The Director of Revenue Management is a key revenue-driving role for Raffles Boston, Accor’s North American ultra-luxury flagship property. The Director of Revenue Management is responsible for drivin
Reference
7b98efd2-ab3e-4e82-b922-072f5d07a995
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
What you will be doing:As our next Reservation Executive, you will be:Responsible for all reservations over the phone or internet, e-mail and handles all associated operationsIncrease and optimise roo
Reference
01097d89-32d0-468b-b0b7-28442ec6ea89
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Sales & Marketing
Description
What you will be doing:As our next Reservation Agent, you will be:Responsible for all reservations over the phone or internet, e-mail and handles all associated operationsIncreases and optimises room
Reference
9d3adc93-a05a-4a2e-9a95-950430a79653
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Pont de Sèvres, Sèvres, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
France
Job Category
Sales & Marketing
Description
Tes principales missionsDoté(e) d’une véritable aisance relationnelle et du sens de l’accueil, tu es attentif(ve) aux besoins des clients et soucieux(se) de la qualité des services proposés.Ton autono
Reference
55a9f176-a349-4727-945e-b895d0a43ccf
Expiry Date
01/01/0001
Salary
Location
Novotel Cardiff Centre, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cardiff
Job Category
Sales & Marketing
Description
Join our team as the Reservation Coordinator for Novotel Cardiff Centre, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Y
Reference
232a50c7-a4d1-4076-a207-ac498e6b6a01
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel & Apartments Bur Dubai, Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The RoleDevelop and maintain marketing strategies to meet the Mövenpick Hotel’s objectives.Produce collaterals and marketing and advertising products, regulate their distribution, and operate within t
Reference
800151b9-71aa-47f4-bac9-003be67fbd92
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MUNTAZA ALEXANDRIA, Alexandria, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Alexandria
Job Category
Sales & Marketing
Description
Job PurposeThis position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcom
Reference
17c8c0c4-15b0-4e70-9459-87343a8c0ec0
Expiry Date
01/01/0001
Salary
Location
Novotel Edinburgh Centre, St Andrews, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Sales & Marketing
Description
A rare opportunity has arisen for a Scotland based Account Director representing one of Scotland's most iconic Five Star resorts - Fairmont St Andrews.As Account Director you will be responsible for t
Reference
721446a8-9c27-494e-ad15-e2dda3986ff7
Expiry Date
01/01/0001