JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Sales & Marketing

__jobinformationwidget.freetext.LocationText__

Fairmont Palliser, Calgary, Canada

__jobinformationwidget.freetext.ExternalReference__

REF62149Q

Reservations & Revenue Manager

Region

Luxury & Lifestyle


Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 


    Job Description

    Reservations & Revenue Manager
    Reservations & Revenue Manager at Fairmont Palliser will oversee booking operations for the hotel. Their primary responsibilities include managing reservations, optimizing room occupancy, handling guest inquiries, leading a team in ensuring a seamless booking experience. They coordinate with sales and front desk teams to maximize revenue and customer satisfaction.

    • Supervise daily operations of the reservations office under the guidance of the Director and Revenue Management.
    • Oversee convention and corporate group blocks, maintaining accurate documentation of all correspondence.
    • Monitor group attrition deadlines with structured follow-ups at 90, 60, 45, and 30-day intervals.
    • Train, coach, and mentor reservations agents, conducting regular performance evaluations.
    • Ensure adherence to Fairmont Hotels' reservation office standards and operating procedures.
    • Complete group block forms and coordinate rooming list requirements with front office management.
    • Prepare and distribute a 17-day room forecast, incorporating all group arrivals for operational departments.
    • Compile group arrival and rate details for the rolling 15-month forecast in collaboration with the Revenue Manager.
    • Conduct daily reviews of net booking transactions and manage group turnover processes.
    • Represent the reservations team at pre-convention meetings as the hotel’s point of contact.
    • Address and resolve guest concerns and complaints promptly and professionally.
    • Actively support Fairmont Palliser’s environmental initiatives to promote sustainable operations.
    • Maintain a strong focus on health and safety, ensuring a secure work environment.

    Qualifications

    • Proficiency in Property Manager, IRIS, Microsoft Word, and Excel is required.
    • Previous guest service experience is essential.
    • Experience in front office operations and/or reservations is an asset.
    • A post-secondary education in tourism or hospitality is preferred.
    • Keen attention to detail with strong numerical skills.
    • Exceptional organizational abilities and multitasking proficiency.
    • Excellent written and verbal communication skills.
    • Ability to work efficiently under tight deadlines.
    • Strong familiarity with internet resources, web browsers, and online navigation.

    Additional Information

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

    Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

    LET YOUR PASSION SHINE

    We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

    LEARN ABOUT US

    Let your passion shine

    We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

    JOIN US
    Search

    Browse Jobs