Reservations Agent (Maternity Leave Cover until January 2027)

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties!

We are seeking a proactive and motivated individual to join our team on a  fixed term basis (maternity leave coverage) from December 2025 to January 2027. This is a fantastic opportunity for someone who goes the extra mile to ensure our guests have a memorable stay. As a good listener with strong attention to detail, your confidence and “can do” attitude will be essential for delivering a guest-centric approach, ensuring success in this fast-paced role.

Located in the heart of Wellington’s central business district, you will be supporting multiple Accor properties and working closely with the Revenue Team. You will be responsible for processing hotel reservations to ensure that hotel revenue opportunities are maximised at every stage.

This role is full-time (fixed term), Monday to Friday,and is waged at $27.68 per hour.

Key Duties:

• Handle incoming reservation inquiries via phone, email, and online platforms.

• Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services.

• Process reservations accurately and efficiently using our reservation system.

• Maximise room occupancy and revenue by upselling rooms and promoting additional services.

• Coordinate with other hotel departments to ensure guest requests and preferences are accommodated.

• Resolve any booking issues or concerns promptly and courteously.

• Maintain accurate records of reservations and guest interactions.

• Assist with group reservations, bookings, and enquiries as required.

• Fulfil any other reasonable requests from your Supervisor or Hotel Management.

• Previous Front Office or Reservations experience is essential.
• Prior use of Opera cloud & TARS Database or similar PMS is preferred.
• Excellent written and spoken English communication skills.
• Ability to work under pressure while maintaining a high level of service and attention to detail.
• Proactive selling approach with excellent time management skills.
• A great personality, innovation, and a "can do" attitude are crucial for success.
• Reliability and commitment to the role long term.
• You will have NZ residency or be holding a permanent NZ work visa.(immigration visa support or sponsorship is not available with this role)

At the Accor Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Accor Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS