- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF41145X
Reservations Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate Restrictions, hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Create hierarchies/relationships between Corporate Accounts
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel’s telephone system
- Maintain the Reservation correspondence
- Support the Reservations Manager and/or Revenue Management leader with special projects as required.
PERSONAL ATTRIBUTES
- Ability to adapt to changing environment.
- Attention to Detail
- Ability to handle multiple tasks
- Ability to organize work flow
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Amsterdam Schiphol Airport, Hoofddorp, Netherlands
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hoofddorp
Job Category
Rooms
Description
Bij Team NASA (Novotel Amsterdam Schiphol Airport) gaan we voor een super gastbeleving. We zijn niet van de hokjes, manuals en afdelingen. We zijn er met elkaar voor alle gasten en staan voor een knal
Reference
a9c6645f-5024-449a-9fc7-73bce99f62e5
Expiry Date
01/01/0001
Salary
Location
Novotel Amsterdam Schiphol Airport, Hoofddorp, Netherlands
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hoofddorp
Job Category
Rooms
Description
At Team NASA (Novotel Amsterdam Schiphol Airport), we aim for an excellent guest experience. We are working together for all guests and strive for a great success with every overnight stay and every
Reference
422babe8-3741-4949-9b67-941f25a7f583
Expiry Date
01/01/0001
Salary
Location
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel. • Re-sheet all rooms daily with clean linen, ensuring creases are removed;
Reference
17fd34e8-5b41-4b8e-89e7-db26b84cace0
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Internship
Locations
Dubai
Job Category
Rooms
Description
The 6 months internship gives an opportunity to discover the operations of the hotel, you will learn how to manage guests requests, and provide excellent service, while working in a diverse internatio
Reference
2e055848-9a47-4f2d-926c-be588704cee0
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Vienna at MuseumsQuartier, Vienna, Austria
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Vienna
Job Category
Rooms
Description
Wie schaut dein Arbeitstag aus … Du sorgst an der Rezeption nicht nur für zufriedene, sondern für begeisterte GästeDu bleibst immer cool – selbst, wenn alle Gäste gleichzeitig zum Check-in einlaufenD
Reference
fd10ea48-cd0e-481c-a1ce-76cb5996825c
Expiry Date
01/01/0001
Salary
Location
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
We are seeking a friendly and customer-focused Junior Concierge to join our team in the heart of London, United Kingdom. As a Junior Concierge, you will be the first point of contact for our guests, p
Reference
313c12b0-a184-4396-af09-a18da1583de1
Expiry Date
01/01/0001
Salary
Location
Mercure Bridgwater Hotel, Bridgwater, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Bridgwater
Job Category
Rooms
Description
Duty Manager position is for someone who has a previous customer service background, although previous hotel experience is not required as full training will be provided. In an open plan reception, yo
Reference
f5460252-2338-4f89-88b6-845678b36b6a
Expiry Date
01/01/0001
Salary
Location
Mövenpick Surabaya City, Surabaya, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Rooms
Description
Assists all area in the Front Office Department. As required. (i.e.: Operator, Reservations, Reception, Concierge, Receptionist, Business Center, Bell Desk,)Responsible for assisting in a "hands-on" c
Reference
7fa3eb54-3040-4704-9f39-7c0edbc5af9b
Expiry Date
01/01/0001
Salary
Location
Delano Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
DELANO
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
As a Receptionist at Delano Dubai, you will be the first point of contact for our guests, setting the tone for their stay from arrival to departure. With your dedication to providing world-class servi
Reference
8e733bcd-1392-4e5e-9f10-b61f77224d54
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Rooms
Description
Job Title: DriverLocation: St Andrews, FifeContract: CasualOur Transport Services team are an integral part of our Front of House Team at the resort, delivering a professional service for our guests w
Reference
7b9a9746-ba86-4703-83f8-b9b92687d692
Expiry Date
01/01/0001