Reservations Agent

Join Our Team as Reservations Agent  

Are you a hospitality star with a calm, confident phone manner and a love for helping guests feel welcome from the very first call?
Do you thrive in a fast-paced environment and enjoy being the friendly voice behind smooth, accurate bookings? If so, we’d love to welcome you to our Reservations Team!

At Novotel and Ibis Rotorua, we’re looking for a Reservations Agent who can:

• Deliver exceptional service with professionalism and warmth, even during busy times.
• Handle guest enquiries and bookings with accuracy, care, and a smile.
• Work closely with our Front Office and Sales & Marketing teams to ensure seamless guest experiences.
• Stay organised, detail-focused, and confident using reservation systems and other software.
• Bring positive energy and a can-do attitude to every shift.

If you’re ready to be the voice of our hotels and help guests start their journey with us on the right note, we’d love to hear from you. Join our vibrant hospitality family—your next great career move starts here!

Apply now and help us make every guest’s stay unforgettable!

As a Reservations Agent, you’re the smooth operator behind the scenes — the voice that turns enquiries into excitement and bookings into unforgettable stays. You’re part travel guide, part problem-solver, part magician, matching guests with the perfect room and making sure every detail is sorted before they even step through the doors. If you love juggling calls, emails, and the occasional curveball with charm and precision, this is your stage to shine.

Desired Attributes – Reservations Agent

• Previous experience in hotel reservations or a similar hospitality role is preferred, but not essential for the right candidate with strong customer service skills.
• Calm and composed under pressure, with a willingness to learn and apply problem-solving techniques.
• Professional and friendly phone manner, with clear and courteous communication.
• Team player who enjoys working collaboratively and supporting others.
• Strong interpersonal skills, able to build positive relationships across departments.
• Organized and detail-oriented, with the ability to manage multiple tasks efficiently.
• Positive attitude and a proactive approach to learning and challenges.
• Comfortable using computers, with basic knowledge of reservation systems or office software (training provided).
• Commitment to excellent guest service and upholding brand standards.

Why join Accor?
Because we don’t just offer jobs — we offer glow-ups, good times, and great perks:

• Learn Your Way – Unlock the Accor Academy and earn while you learn. Yes, you heard that right… getting smarter on the clock.
• Work Your Way – We believe in balance. Work hard, rest hard, live well.
• Benefits Your Way – Enjoy Heartist perks like discounted food, drinks, and accommodation worldwide — the kind of discounts that make your friends suspicious.
• Crisp, clean uniforms – Provided, washed, and laundered daily. Your laundry basket at home will miss you.
• EAP Support – Access to our Employee Assistance Program, because sometimes life throws lemons and we help you squeeze them.
• Refer a Friend – Bring someone awesome into the team and earn a reward. It’s a win-win… plus bragging rights.

Join us — your future self might just high-five you.