Reservations Agent

Join Our Team as Reservations Agent  

Are you a hospitality star with a calm, confident phone manner and a love for helping guests feel welcome from the very first call?
Do you thrive in a fast-paced environment and enjoy being the friendly voice behind smooth, accurate bookings? If so, we’d love to welcome you to our Reservations Team!

At Novotel and Ibis Rotorua, we’re looking for a Reservations Agent who can:

• Deliver exceptional service with professionalism and warmth, even during busy times.
• Handle guest enquiries and bookings with accuracy, care, and a smile.
• Work closely with our Front Office and Sales & Marketing teams to ensure seamless guest experiences.
• Stay organised, detail-focused, and confident using reservation systems and other software.
• Bring positive energy and a can-do attitude to every shift.

If you’re ready to be the voice of our hotels and help guests start their journey with us on the right note, we’d love to hear from you. Join our vibrant hospitality family—your next great career move starts here!

Apply now and help us make every guest’s stay unforgettable!

Novotel and Ibis Rotorua operate as a vibrant dual hotel complex, offering a range of comfortable and stylish rooms designed to suit both leisure and business travelers. Conveniently situated in the heart of Rotorua, our hotels provide easy access to the city’s famous Eat Street dining precinct, the central bus depot, and the picturesque lakefront — perfect for exploring the region’s natural beauty. Additionally, we are just minutes away from Rotorua Hospital and other key local amenities, making our location ideal for visitors seeking both convenience and comfort.

Desired Attributes – Reservations Agent

• Previous experience in hotel reservations or a similar hospitality role is preferred, but not essential for the right candidate with strong customer service skills.
• Calm and composed under pressure, with a willingness to learn and apply problem-solving techniques.
• Professional and friendly phone manner, with clear and courteous communication.
• Team player who enjoys working collaboratively and supporting others.
• Strong interpersonal skills, able to build positive relationships across departments.
• Organized and detail-oriented, with the ability to manage multiple tasks efficiently.
• Positive attitude and a proactive approach to learning and challenges.
• Comfortable using computers, with basic knowledge of reservation systems or office software (training provided).
• Commitment to excellent guest service and upholding brand standards.

What’s in it for you:

• A competitive remuneration package.

• Opportunities for career development and global mobility within the Accor network.

• Staff discounts at Accor hotels worldwide.

• Training programs and access to learning platforms to support your growth.

• A vibrant, inclusive workplace where your ideas and contributions are valued.

Ready to lead the front line of hospitality?
Apply today and start your journey with Novotel & Ibis – where you can live, work, and grow with passion.