Reservations Agent

Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.

We have the perfect opportunity for an experienced full time Reservations Agent to join our amazing team.

Reporting to the Portfolio Reservations Manager, you’ll be armed with smart solutions and a can-do attitude ready to uphold the Novotel brand standards, meet targets and exceed guest needs.

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

• Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
• Maintain fluency with the Accor Live Limitless Loyalty Program
• Oversee accuracy of room blocks, reservations, and rate codes
• Process all reservation requests, changes, and cancellations with different channels
• Identify guest reservation needs and determine appropriate room type
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests  
• Follow sales techniques to maximize revenue  
• Respond to any challenges found for accommodating rooming requests  
• Set-up proper billing accounts according to Finance policies  
• Troubleshoot and resolve guest issues or escalate/refer to appropriate department 

ALL about you:

• Experience with OPERA property management system or similar 
• Relevant experience in a similar role
• Experience with Groups is advantageous

• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask 
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry

ALL about Accor:

At Accor, we live and breathe our company values. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. As the world's largest and fastest-growing hotel group, we’re reimagining hospitality through a network of more than 5,300 properties in over 110 countries. When you join the team, you’ll become part of that network too. We’re proud to take care of the people who take care of our guests and provide an environment that supports learning, provides worldwide benefits and has fun!

This is your opportunity to make your mark in the Hospitality game with huge opportunities to further grow your career!