Reservations Agent

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are looking for an enthusiastic and proactive member to join our team in Ibis Cambridge Central Station Hotel.

Duties

- Managing the phone calls and dealing with all incoming email enquiries accordingly

- Support with group bookings, meeting room bookings and individual guests’ enquiries

- Complete and maintain any daily activity reports or other reports requested by management

- Process payments, authorizations and corporate booking

- Control all Front Office and Food & Beverage invoices, orders and financial accounts

Benefits

What is in it for you?

• Excelent training and opportunity to develop and grow
• Employee benefit card offering discounted rates at Accor worldwide
• Free bonus breaks to participating UK Accor hotels each year.
• Learning programs through our Academies
• Workplace pension scheme
• Meals on duty
• Uniform and dry cleaning

Key Competencies and Qualities

- Has an impeccable attitude which conveys the image of the brand and hotel

- Customer service orientation

- Multitasking competencies

- Team work spirit

- Effective verbal and written communication skills

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.