1. Full-Time
  2. Permanent
  4. Sales & Marketing


Fairmont Makati, Makati, Philippines



Reservations Agent


Luxury & Lifestyle

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    Job Description

    • What you will be doing:
    • Ensure knowledge of all current rate offer for the Raffles & Fairmont Makati
    • Ensure prompt and courteous service is extended to both internal and external customers
    • Processes all reservations, booking, changes and cancellations on Opera in a timely manner
    • Implements revenue management strategies through upselling


    Your experience and skills include:

    • Previous experience as a Reservations Agent preferred
    • Bachelor's Degree in Hospitality, Tourism or any related courses
    • Guest focused personality is essential; experience is an asset
    • Prior experience working with Opera or a related system
    • Strong interpersonal and problem solving abilities
    • Fluency in English; additional languages are a plus

    Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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