Reservation Team Leader

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We are seeking a highly motivated and customer-focused Reservation Agent to join our dynamic team at ibis Styles London Ealing. We have 120 Rooms and we are located 6mn from Ealing Broadway Station/ Elisabeth Line.

You will be responsible for handling individual and group reservations, ensuring an exceptional guest experience, and maximizing revenue opportunities.

MAIN RESPONSIBILITIES:

•Responsible for individual and group reservations

• This also includes the management of group blocks relating to inventory, payment and group setup

• Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe. • Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)

• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.

• Manage payments, cancellations, rooming lists and terms and conditions. • Maintains a precise filing system for all Group reservations and correspondence.

• Performs all reservations duties including making and entering reservations as required including TBRs

• Handle guest complaints and enquiries in an efficient and professional manner

• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

• Ensure Accor brand and company standards are implemented and updated. • Ensure security and safety procedures are updated and implemented.

• Promote positive working environment by developing positive team spirit. Customer Relations

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.

• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

• Actively sell and promote, hotel facilities and services

Your experience and skills include:
Guest focused personality is essential
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus.

PERKS FOR YOU:

• Private Health Care

• Employee benefit card offering discounted rates at Accor worldwide

• Free and delicious meal breaks on duty

• Complimentary stays in UK and North Ireland

• Friends & Family discounts

• 50% food discounts in our restaurants

• Pension Scheme

• Eye Test Vouchers

• Staff Uniforms Provided

• Learning programs through our Academies

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities.