Reservation Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.

Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.

As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.

• Oversee and manage the daily operations of the reservation department
• Train, mentor, and supervise reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation inquiries and resolve guest issues promptly
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor offerings to maintain a competitive edge
• Ensure compliance with all relevant hospitality regulations and standards

Qualifications:

1. Bachelor's degree in Hospitality Management, Business Administration, or related field
2. Minimum of 3-5 years of experience in hotel reservations or front office operations
3. Proven supervisory experience in a hospitality environment
4. Knowledge of Microsoft Windows computer programs
5. Strong knowledge of reservation systems and property management software
6. Excellent communication and interpersonal skills
7. Ability to multitask and work efficiently in a fast-paced environment
8. Demonstrated problem-solving and decision-making skills
9. Fluency in Turkish & English; additional languages are a plus
10. Strong attention to detail and accuracy in data entry and financial transactions
11. Knowledge of revenue management principles and practices
12. Customer service-oriented with a passion for delivering exceptional guest experiences
13. Ability to train and mentor team members effectively
14. Familiarity with hospitality industry trends and best practices

Guest focused personality is essential

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.