Reservation Manager

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Mövenpick BDMS Wellness Resort Bangkok is seeking a highly skilled and customer-focused Reservation Manager to join our team in Thailand's vibrant capital city. As the Reservation Manager, you will play a crucial role in optimizing our booking processes, enhancing guest satisfaction, and contributing to the overall success of our luxury wellness resort.

• Develop and implement effective reservation strategies to support the resort's business goals
• Manage and lead the reservations team, ensuring high-quality service and operational efficiency
• Analyze market trends and competitor activities to optimize pricing and occupancy rates
• Oversee the day-to-day operations of the reservations department, including staff scheduling and performance management
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Implement and maintain reservation systems, ensuring accuracy and up-to-date information
• Generate and analyze reports on key performance indicators (KPIs) to drive continuous improvement
• Handle complex reservation inquiries and resolve guest issues promptly and professionally
• Participate in weekly revenue meetings and contribute to strategic decision-making
• Ensure compliance with all company policies, procedures, and standards related to reservations

• Bachelor's degree in Hospitality Management or related field with minimum 5 years of experience in hotel reservations, including 2 years in management
• Proven expertise in reservation systems (particularly OPERA Cloud) and proficiency in Microsoft Office Suite
• Fluency in Thai and English with excellent written and verbal communication skills
• Strong analytical and leadership skills, with experience in market analysis and revenue management strategies
• Demonstrated ability to manage high-volume operations, make decisions in a fast-paced environment, and develop team members
• Outstanding customer service orientation with a focus on creating positive guest experiences
• In-depth knowledge of the luxury hotel market in Bangkok and Thai hospitality standards
• Ability to work flexible hours, including weekends and holidays, as required

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.