- Full-Time
- Permanent
- SOFITEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF16451E
Reservation Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS
- Plan the room reservations.
- Ensure proper selling techniques and strategies are utilized to maximize room revenues.
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Sales & Marketing Planning
- Plan & prepare forecasts on a timely basis for review.
- Plan & prepare monthly reports, forecasts and other relevant reports.
- Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team has been trained for all safety provisions.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
- Assist in the development of occupancy forecasts for the annual budget.
Operational Management
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates, as per the company’s policy.
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.
Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- and the propensity to recognize and acknowledge other peoples’ ideas.
Experience as a Reservation Executive or Reservation Associate could be an added advantage.
Degree in Hotel Management.
Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
, Manila, Philippines
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manila
Job Category
Sales & Marketing
Description
We are seeking a dynamic and experienced Revenue Manager to join our team. As a Revenue Manager, you are in charge to implement and use Revenue Management methods, processes and tools in order to maxi
Reference
cb7a0ec7-15ba-4a17-a9d1-9078ef82aed3
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Sales & Marketing
Description
Conference Services CoordinatorPlay an integral part in all group functions at the largest events space in Whistler! Our Conference Services Coordinator works closely with clients and hotel department
Reference
cc3594dd-3c5c-4a36-8528-17674590ca68
Expiry Date
01/01/0001
Salary
Location
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Richmond
Job Category
Sales & Marketing
Description
Central Services AgentAt Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Se
Reference
82437814-dc2c-4295-8474-4b6c13cd625d
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Objetivo da posição:Realizar estudos do canal web direto, fornecendo e interpretando os dados de acordo com no conhecimento do negócio, com o objetivo de contribuir com a estratégia e impulsionar os r
Reference
d6754b1d-a620-470e-9c24-e2efff907adf
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Sales & Marketing
Description
Gérant Services aux Congrès Banquets (H/F/D)Voici une occasion en or de développer votre carrière avec des groupes d'envergure et une clientèle sophistiquée tout en savourant un mode de vie excitant d
Reference
aba780a1-9744-42ee-a958-a301eeff60c0
Expiry Date
01/01/0001
Salary
Location
Raffles Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Scope and Objectives This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial p
Reference
c6edf380-6c5c-4b13-bfd9-04748879e09d
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Sales & Marketing
Description
Job Purpose:As a member of the Executive Team of the assigned hotel, the Director of Revenue is responsible for utilizing data sets to drive hotel revenue optimization across the customer segments of
Reference
6d206c35-22ad-4a5b-8fc8-c7226d57d8fd
Expiry Date
01/01/0001
Salary
Location
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceGreet,
Reference
e874f92a-4470-4783-9cbc-ba04a576852d
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
Support Global Mercure, Grand Mercure and Handwritten Collection brand team on strategic projects for Mercure, Grand Mercure and Handwritten Collection brands :Assist in developing and rolling out of
Reference
5177cfc4-d1ac-49be-a9d1-558f9a9a9b0c
Expiry Date
01/01/0001
Salary
Location
Mövenpick Doha, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Under the general guidance and supervision of the Senior Sales Manager / Sales Manager, implements all sales activities and maximizes business opportunities in his / her specific area of responsibilit
Reference
f21023df-c552-4c8c-80de-b5b25e868424
Expiry Date
01/01/0001