- Full-Time
- MERCURE
- Graduate Job
- Rooms
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Mercure Zürich City, Zürich, Switzerland
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REF94070L
Reservation Coordinator (m/w/d)
Region
Europe and North Africa
Das Mercure Zürich City wurde am 1. November 2023 in Zürich Altstetten eröffnet. Es vereint moderne Architektur mit elegantem Flair in einer pulsierenden Metropole. Seine 319 Zimmer in drei Kategorien, die Fitness- und Wellnesslandschaft, moderne Seminarräume mit neuester technischer Ausstattung sowie die Gastronomie mit Restaurant, Bar und Club versprechen einen Wohlfühlaufenthalt – sowohl für geschäftliche als auch für private Aufenthalte.
- Du bearbeitest Anfragen für Individualreservationen (telefonisch, per E-Mail oder persönlich vor Ort)
- Du kümmerst dich um den Zimmerverkauf und orientierst dich dabei an der Yield-Strategie und den Vorgaben des Unternehmens
- Du erstellst Verträge für Individualreservationen und organisierst Hausführungen oder unterstützt bei Verkaufsgesprächen
- Wenn erforderlich, betreust du Gäste während ihres Aufenthalts und sorgst dafür, dass sie sich rundum wohlfühlen
- Du pflegst die Gästekarteien und beantwortest Anfragen oder Anliegen der Gäste per E-Mail
- Du erledigst verschiedene administrative Aufgaben, wie die Erstellung der In-House-Gästekommunikation
- Bei Bedarf unterstützt und vertrittst du die Gruppenreservation (über 9 Zimmern) oder das Front Office Team
- Du hast eine abgeschlossene Ausbildung im Hotelfach und konntest dein Können in einer ähnlichen Position bereits beweisen
- Du beherrschst eine professionelle Kommunikation in Deutsch und Englisch
- Der Gästekontakt ist deine Leidenschaft und du hast Freude am Umgang mit internationalen Gästen
- Idealerweise hast du bereits Erfahrungen mit der Hotelsoftware Mews, Opera und Tars
- Team & Work gehört für dich zusammen – gemeinsam meistert ihr jede Herausforderung
- Wir unterstützen dich finanziell bei deinem täglichen Weg zur Arbeit
- Wir nehmen dir das Waschen und Bügeln deiner Uniform ab – kostenlos
- Regelmässige Teamevents mit anschliessendem Apéro
- Kostenlose Verpflegung – und das drei Mal am Tag
- Profitier von exklusiven Rabatten innerhalb der The Chocolate on the Pillow Group und des Accor-Konzerns – sowohl für dich als auch für deine Familie und Freunde
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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