Reservation Agent

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• The Reservations Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Department of the Hotel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum. This practice will allow the production of sure and correct statistical information which will in turn enchance the overall Hotel operation.
• Ensure that all guests’ queries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure that all telephone enquiries are provided with concise information concerning the services and facilities provided by the Hotel.
• The Reservation Has a major responsibility in conjunction with the  Reservations Supervisor to ensure that all times, the hotel is operating at maximum occupancy levels and the following are achieved;
  • upselling the property where at all possible
  • being constantly aware and in touch with forecasted occupancies for the future
  • Being aware of group block bookings or allotments which may or may not have been utilized

• Diploma education
• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint