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  1. Full-Time
  2. Permanent
  3. NOVOTEL
  4. Rooms

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Novotel London Excel, London, United Kingdom

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REF26802S

Reservation Agent

Region

Europe and North Africa



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

As our next Reservation Agent, you will be:

  • Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
  •  Increases and optimises room sales in line with the brand and hotel's sales policy
  • In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
  • Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
  • Handles reservations by applying the various step-by-step processes defined by the brand.
  • Enters reservation details precisely and correctly.
  • Ensures that information is passed on to the people concerned.
  • Confirms the reservation; takes care over written communications.
  • Communicates and cooperates with the other hotel departments.

Qualifications

  • Guest focused personality is essential
  • Experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

 

  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • Recommend a friend scheme
  • Employee Advisory Service
  • ...And much more !

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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