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  1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. ACCOR

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Novotel Dubai Al Barsha, Dubai, United Arab Emirates

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REF37188K

Reservation Agent

Region

MEA SPAC


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Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

Reservation Agents are the beginning of an exceptional guest experience. You will fulfill group and booking requirements with warmth and sincerity. You will be responsible for providing an amazing pre-arrival experience that will make your guests feel valued and excited about their stay.

What you will be doing:

  • Consistently offer the highest level of professional, friendly, and engaging luxury service.
  • Process incoming reservation and group requests via phone and email with accuracy, efficiency, and elevated professionalism.
  • Prioritize tasks, phone calls, emails, and competing deadlines in a changing, fast-paced environment.
  • Update, enter, and manage group rooming lists, leisure and corporate bookings, and FIT bookings.
  • Take ownership of guest requests and concerns and ensure appropriate follow-up is completed to the hotel’s standards.
  • Capture maximum revenue through up-selling and strategic rate selections.
  • Follow all Reservations, Front Office, and hotel-wide systems of procedure meticulously.
  • Ensure the pre-arrival experience of all guests is engaging and exciting through reservation checks, proper set up of all requests, and adding personalized touches.
  • Process cancellations, run reports, and perform detailed reservation checks.
  • Establish, coordinate, and maintain a beneficial working relationship between all Front Office teams and departments within the hotel.
  • Ensure all guest profiles and preferences are updated, accurate, and acted on.
  • Use your creative thinking to establish memorable experiences for our guests.
  • Perform other similar duties as called upon.

Qualifications

Experience/Certificates/Education

  • Bachelor’s degree in Hotel Management or related field preferred.
  • A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
  • A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
  • Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
  • Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
  • Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • The capability to thrive in a fast-paced environment while maintaining composure under pressure.
  • Ability to work independently and as part of a team.
  • Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
  • Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
  • A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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