- Full-Time
- Permanent
- ACCOR
- Administration & Support
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Mövenpick Hotel Tahlia Jeddah, Jeddah, Saudi Arabia
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REF54766J
Reservation Agent
Region
MEA SPAC
Hadya Company is a real estate development and investment company focusing on
creating an iconic experience with their customers in different industries such as Real
estate Development, Hospitality, Facility Management, Operation and Maintenance
services.
Our core competencies cover the full cycle of residential, hospitality, and commercial
property development as well as facility management.
Customer Service:
- Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.
- Provide tailored recommendations to meet customer needs.
- Resolve customer complaints or escalate issues to the appropriate department.
System Proficiency:
- Utilize reservation management systems (e.g., Opera, Sabre, Amadeus) effectively.
- Maintain up-to-date knowledge of company policies, promotions, and services.
Sales and Upselling:
- Promote additional services, packages, or upgrades to enhance the customer experience.
- Meet or exceed sales targets when applicable.
Administrative Duties:
- Maintain accurate records of reservations and transactions.
- Prepare daily, weekly, or monthly reports as required by management.
- Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.
Education:
Degree in hospitality, travel, or a related field is preferred.Experience:
Previous experience in customer service, reservations, or hospitality is an asset.Skills:
- Strong verbal and written communication skills.
- Proficiency in reservation or property management systems.
- Excellent organizational and multitasking abilities.
- Problem-solving skills and attention to detail.
- Ability to work under pressure in a fast-paced environment.
Additional Requirements:
- Availability to work flexible hours, including weekends and holidays.
- Familiarity with local and international travel requirements (if applicable).
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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