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  1. Full-Time
  2. Permanent
  3. ACCOR
  4. Administration & Support

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Mövenpick Hotel Tahlia Jeddah, Jeddah, Saudi Arabia

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REF54766J

Reservation Agent

Region

MEA SPAC



Company Description

Hadya Company is a real estate development and investment company focusing on

creating an iconic experience with their customers in different industries such as Real

estate Development, Hospitality, Facility Management, Operation and Maintenance

services.

Our core competencies cover the full cycle of residential, hospitality, and commercial

property development as well as facility management.

 


Job Description

  • Customer Service:

    • Respond promptly and professionally to customer inquiries regarding availability, pricing, and policies.
    • Provide tailored recommendations to meet customer needs.
    • Resolve customer complaints or escalate issues to the appropriate department.
  • System Proficiency:

    • Utilize reservation management systems (e.g., Opera, Sabre, Amadeus) effectively.
    • Maintain up-to-date knowledge of company policies, promotions, and services.
  • Sales and Upselling:

    • Promote additional services, packages, or upgrades to enhance the customer experience.
    • Meet or exceed sales targets when applicable.
  • Administrative Duties:

    • Maintain accurate records of reservations and transactions.
    • Prepare daily, weekly, or monthly reports as required by management.
    • Coordinate with other departments, such as front office or operations, to ensure smooth service delivery.

Qualifications

  • Education:
    Degree in hospitality, travel, or a related field is preferred.

  • Experience:
    Previous experience in customer service, reservations, or hospitality is an asset.

  • Skills:

    • Strong verbal and written communication skills.
    • Proficiency in reservation or property management systems.
    • Excellent organizational and multitasking abilities.
    • Problem-solving skills and attention to detail.
    • Ability to work under pressure in a fast-paced environment.
  • Additional Requirements:

    • Availability to work flexible hours, including weekends and holidays.
    • Familiarity with local and international travel requirements (if applicable).

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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