Reservation Agent

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

Reservation Agent
Reservation Agents are the beginning of an exceptional guest experience. You will fulfill group, tour, transient, and corporate booking requirements accurately and with warmth and sincerity. You will be responsible for providing an amazing pre-arrival experience that will make your guests feel valued and excited about their stay. 

• Consistently offer the highest level of professional, friendly, and engaging luxury service.
• Process incoming reservation and group requests via phone and email with accuracy, efficiency, and elevated professionalism.
• Prioritize tasks, phone calls, emails, and competing deadlines in a changing, fast-paced environment.
• Update, enter, and manage group rooming lists, leisure and corporate bookings, and FIT bookings.
• Take ownership of guest requests and concerns and ensure appropriate follow-up is completed to the hotel’s standards
• Capture maximum revenue through up-selling and strategic rate selections.
• Follow all Reservations, Front Office, and hotel-wide systems of procedure meticulously
• Ensure the pre-arrival experience of all guests is engaging and exciting through reservation checks, proper set up of all requests, and adding personalized touches.
• Process cancellations, run reports, and perform detailed reservation checks.
• Establish, coordinate, and maintain a beneficial working relationship between all Sales and Catering teams and Front Office teams, as well as other departments within the hotel.
• Ensure all guest profiles and preferences are updated, accurate, and acted on.
• Use your creative thinking to establish memorable experiences for our guests
• Perform other similar duties as called upon

• Minimum two years of experience in the hotel industry is required
• Must be available for shift work
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong organizational and communication skills, both verbal and written.
• Previous Reservations, Front Desk, or Royal Service experience is an asset
• Familiarity with Calgary and the local community is an asset.
• Proven passion for guest service with a strong commitment to delivering exceptional experiences.
• Demonstrated ability to take initiative, work independently, and remain composed under pressure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Susatinability program

The applicants must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.   

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS